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Summary of reviewsThe Swan Hotel by Greene King Inns is located in the charming village of Thaxted, offering both beauty and practicality. Its central position in the historic town, opposite a church, adds to its picturesque appeal. Proximity to Stansted Airport makes it a convenient choice for travelers, while easy access to the town’s quaint shops and scenic walks enhances its attractiveness.
Breakfast at the Swan Hotel is generally praised for its quality and variety. The full English breakfast is a highlight, along with vegetarian options like avocado and poached eggs on rye. Friendly breakfast staff contribute to a pleasant dining experience, although some guests experienced occasional organizational issues and delays.
For dinner, many guests found the food to be enjoyable and well-prepared with traditional English pub fare like steak and an award-winning pie standing out. The evening meals were often described as excellent, offering good value for money within a genuine old English atmosphere. Despite some complaints about slow service and meal inconsistencies, the positive feedback on taste and portions predominates.
The rooms at the hotel are mostly praised for being clean, modern and comfortable, featuring stylish decor and well-equipped amenities. However, there are occasional mentions of small room sizes, ventilation issues and minor maintenance concerns, such as noise from the boiler or cleanliness lapses.
Cleanliness is a strong point of the Swan Hotel with guests appreciating the spotless rooms and public areas. The friendly staff further enhance the welcoming environment, although some isolated instances of cleaning oversights were noted.
The staff at Swan Hotel receive high marks for their friendliness, professionalism and helpfulness. Guests frequently describe the team using superlatives like amazing, exceptional and fabulous. The reception, bar and restaurant staff are commended for their cheerful demeanor and excellent service.
While the wifi has been lauded for its speed and reliability by many guests, others encountered access difficulties and security concerns, especially Macbook users. This mixed feedback suggests room for improvement in ensuring consistent and secure internet access.
The beds are a highlight, often described as super comfy and very comfortable, contributing positively to the overall stay experience. However, some guests found the beds to be on the small side or the mattresses too soft.
As a three-star establishment, the Swan Hotel offers satisfactory accommodations that provide value for money. It stands out as an ideal choice for travelers with pets, thanks to its dog-friendly policies. Dogs are warmly welcomed in the bar and restaurant areas and the convenient parking facilities enhance the overall experience for pet owners.
In summary, the Swan Hotel by Greene King Inns offers a pleasant stay in a picturesque setting, notable for its charming location, quality breakfast, enjoyable dinners, clean and comfortable rooms and exceptional staff. While there are areas for improvement, the overall guest experience is positive, making it a reliable choice for travelers.
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