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Summary of reviewsHoliday Inn Express Bridgwater M5, Jct24 by IHG, is notably praised for its excellent location, providing convenient access to the M5 motorway and regional attractions. Despite being close to the motorway, the hotel ensures a peaceful environment, ideal for a restful stopover. Guests commend its proximity to various amenities and attractions, especially those attending the Bridgwater Carnival.
The hotel's breakfast service receives mixed reviews with many appreciating the variety and quality, including gluten-free options and a full English spread. However, some guests have noted issues with replenishment times and chaotic service during busy periods. Dinner options also draw mixed feedback; while the bar area provides a pleasant atmosphere, the limited menu and early kitchen closing times are less favorable.
The hotel excels in the quality of its rooms, which are consistently praised for being modern, clean and comfortable. Guests appreciate the thoughtful design, ample amenities such as large HD TVs and USB sockets and the meticulous cleanliness maintained throughout their stay. Accessibility features are also well-regarded, making the hotel a suitable choice for guests with disabilities.
Staff performance is a standout feature at the hotel with numerous guests praising the team for their friendliness, efficiency and helpfulness. The positive atmosphere is attributed to the staff's welcoming and professional demeanor, ensuring guests feel valued and well-cared-for.
Parking is another aspect appreciated by guests with many noting the ample and free parking spaces. However, some have highlighted issues with availability during peak times.
Despite inconsistencies in WiFi performance, the hotel offers free internet access, which is generally sufficient for guests' needs. The comfort of the beds consistently garners high praise, contributing to a restful stay.
For families, the hotel provides a child-friendly environment with a play area and gift packs for children, though some find the family rooms slightly cramped.
Overall, Holiday Inn Express Bridgwater M5, Jct24 by IHG, offers excellent value, especially for business travelers and those seeking a comfortable, convenient stopover. Its modern facilities, exceptional staff and convenient location contribute to its high ratings.
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