La Quinta Inn by Wyndham New Orleans West Bank / Gretna is frequently praised for its prime location. Guests appreciate its proximity to major highways, the Mississippi River bridge and iconic spots in downtown New Orleans and the French Quarter. The hotel's strategic positioning offers convenient access to various amenities including restaurants, malls and the cruise terminal.
The staff receives mixed reviews with many guests praising their friendliness and helpfulness, particularly the reception and housekeeping teams. However, some encounters with rudeness and unprofessionalism have been noted. The inclusion of breakfast in the room price is a plus with positive mentions of its cleanliness and selection. Yet, guests often find the breakfast lacking variety, particularly in terms of hot food options and the breakfast area itself needs better maintenance and organization.
Room conditions are a major point of concern with numerous reports of cleanliness issues, such as dirty carpets, stained sheets and unpleasant odors. Pests and bugs are a recurring issue, along with maintenance problems like broken fixtures and outdated furnishings. Despite these issues, some guests find the beds adequate and comfortable.
Cleanliness across the hotel has mixed feedback with significant complaints about the unclean conditions, pest presence and lack of regular maintenance overshadowing the few positive notes on room comfort.
The Wi-Fi is recognized for being free and easy to access, though its quality and reliability leave much to be desired. The pool area is highlighted as a clean and pleasant space, though instances of it being closed and facing cleanliness issues are not uncommon.
For families, the hotel offers a mixed experience. It provides family suites and a generally friendly atmosphere. However, opinions vary on the surrounding area's suitability for family stays. The hotel's dog-friendly policy is noted, though it comes with complaints about the overall condition and smell in pet-friendly rooms.
Overall, while the La Quinta Inn by Wyndham New Orleans West Bank / Gretna offers several conveniences, especially in terms of location and staff friendliness, there are significant areas needing improvement, particularly regarding cleanliness, room maintenance and breakfast offerings.
The Courtyard by Marriott New Orleans Westbank/Gretna is highly regarded for its superb location, modern accommodations, and exceptional service. Situated on the Westbank, the hotel offers guests easy access to New Orleans’ vibrant attractions, including the lively French Quarter and downtown, while providing a peaceful suburban retreat. Guests appreciate the close proximity to expressways and the cruise port, as well as the variety of dining options within walking distance.
Many visitors commend the hotel for its cleanliness and comfort, noting the immaculate state of both public areas and rooms. The spacious accommodations are tastefully furnished, featuring modern amenities such as a fridge, microwave, and coffee maker, along with stylish designs that align with online representations. Beds receive notable praise for their comfort, contributing to restful sleep, and spacious bathrooms with large walk-in showers are appreciated, despite occasional reports of insufficient water pressure.
The breakfast experience, though varied in terms of opinions, garners positive feedback for the quality of food and service at the bistro, with individual staff members like Christina being singled out for enhancing the experience. While some guests express disappointment over the lack of complimentary breakfast and free coffee, the grab-and-go breakfast option is valued.
Guests consistently highlight the friendliness and professionalism of the staff, particularly the front desk team, which ensures smooth check-ins and goes above and beyond to cater to guest needs. The hotel's convenient location and the staff's attentive service contribute significantly to the overall positive guest experience, with many expressing a desire to return.
Overall, the Courtyard by Marriott New Orleans Westbank/Gretna provides a clean, comfortable, and inviting atmosphere, making it an excellent base for travelers seeking a blend of urban excitement and tranquil relaxation.
Categories
Pool
Indoor Pool
Accessible
3 Star
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