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Summary of reviewsThe Lugger Hotel ‘A Bespoke Hotel’ is celebrated for its stunning and idyllic location in a picturesque Cornish village, right by the harbour, offering breathtaking sea views and a serene ambiance. It is especially favored for its proximity to the South West Coast Path and its charming, unspoiled surroundings. Guests enjoy fine dining, quality room views and excellent customer service which together create a magical and unforgettable stay.
The breakfast experience at the hotel is widely appreciated with guests praising the quality and variety of offerings, including European and Full English options. The delightful breakfast terrace and the appealing breakfast room overlooking Portloe harbour enhance the dining experience. However, there are occasional mentions of the need for improved service and pre-booking times due to high demand.
Dinner at the hotel garners high praise for its fresh, varied and beautifully presented dishes. The ever-changing menus, especially the fish dishes, are frequently highlighted, though some guests feel the prices are high and portion sizes could be larger. Despite occasional service issues, the most common sentiment is that the hotel’s dining experience is exceptional.
The rooms at Lugger Hotel are often praised for their comfort, cleanliness and stylish decor. Sea view rooms, in particular, are highlighted for their spaciousness and breathtaking vistas. Guests appreciate the fantastic bathrooms and comfortable beds. Although some guests find the room sizes small and the decor occasionally dated, the overall charm, thoughtful touches and friendly staff create a welcoming and peaceful retreat.
Cleanliness is a strong point for the hotel with many guests noting the immaculate condition of their rooms and the overall cozy, well-presented accommodation. There are some isolated mentions of inconsistencies in cleaning standards and minor maintenance issues, but the majority of feedback reflects a high standard of cleanliness.
The hotel’s staff receive consistent praise for their friendliness, helpfulness and exceptional customer service. The team’s warm and inviting atmosphere significantly enhances the guest experience, despite a few instances where improvements could be made in reception service.
Wi-Fi at the hotel is generally satisfactory, though connectivity can be inconsistent, especially outside the main building. The parking situation poses challenges with remarks about the tight car park and narrow lanes leading to it, although some guests find it manageable.
Lastly, while the hotel promotes a luxurious experience, some guests feel it does not fully meet five-star expectations, noting that it might be closer to a three to four-star experience. Nonetheless, the charming boutique atmosphere and the memorable strategic location contribute to an overall positive guest experience.
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