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Summary of reviewsThe Best Western Plus Angel Hotel in Chippenham receives high praise for numerous aspects of the guest experience, particularly its exceptional location and the overall friendliness and helpfulness of the staff. Positioned centrally within the town, it offers convenient access to public transport, local attractions and ample parking, which guests find highly convenient.
Guests generally find the breakfast offerings to be satisfactory, noting a decent selection and good quality of both cooked and continental options. The breakfast staff receives accolades for being welcoming and efficient. Dinner, on the other hand, garners mixed reviews; while many appreciate the quality and presentation of the meals, others feel that the menu could benefit from more variety and consistency.
Rooms at the hotel are often described as spacious, comfortable and nicely appointed, combining modern amenities with a touch of antique charm. However, some guests report issues with room temperature, noise and occasional maintenance needs. Cleanliness of the hotel is largely viewed positively, though some guests have noted inconsistencies, such as dust and insufficient vacuuming.
The staff's professionalism and friendliness significantly enhance the guest experience, contributing to a welcoming atmosphere. While a few isolated incidents of unhelpfulness were mentioned, the overall sentiment towards staff service remains positive.
The hotel's amenities, including reliable free Wi-Fi, a clean and well-equipped gym and an inviting heated pool, add to the overall positive experience. The pool is particularly popular with families, despite its smaller size and occasional busyness. The hotel's parking facilities are another standout feature, offering spacious and convenient parking options, although some guests mention the need for better signposting.
Family-friendly aspects of the hotel are well-received with spacious family rooms and a welcoming environment for children being highlighted. The comfort of the beds is repeatedly praised, contributing to restful stays for many guests.
Overall, the Best Western Plus Angel Hotel meets and occasionally exceeds the expectations of a three-star establishment, offering clean facilities and comfortable accommodation. It provides a reliable and pleasant stay, particularly excelling in its central location, staff friendliness and key amenities like parking and the pool, making it a solid choice for travelers visiting Chippenham.
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