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Summary of reviewsHoliday Inn Washington by IHG, is highly regarded for its strategic and accessible location just off the A1(M). It's an ideal choice for those visiting Newcastle, Sunderland and Durham with proximity to attractions like Beamish Museum and Angel of the North. The peaceful setting, ample parking and the presence of EV chargers make it convenient for travelers.
The hotel's breakfast offerings are exceptional with guests enjoying a wide variety of hot and cold options, including gluten-free items. The breakfast buffet is consistently refilled and of high quality and the staff is attentive and friendly. Despite a few minor concerns about cost, the breakfast experience is generally satisfying and often exceeds expectations.
Dinner at the hotel receives mixed reviews. While the food quality and taste are praised with highlights such as salmon and pizza, criticisms focus on high prices and limited vegetarian options. Some guests found the restaurant décor uninviting and service quality varied. However, special meal deals are appreciated for their value.
Rooms at the hotel also receive mixed feedback. Many guests find them clean, spacious and comfortable with good-sized beds and well-maintained facilities. However, some rooms are noted as being dated and in need of renovation. Issues with temperature control, noise and occasional lapses in cleanliness are mentioned, though friendly service and good room amenities generally enhance the stay.
Cleanliness across the hotel is generally good with efficient housekeeping and well-maintained public areas. Guests appreciate the friendly staff who contribute to the pleasant atmosphere. However, some older areas of the hotel show signs of wear and could use refurbishing.
The staff at Holiday Inn Washington are consistently praised for their professionalism, friendliness and exceptional service. From reception to housekeeping, the team is accommodating and attentive, enhancing the overall guest experience and creating a welcoming environment.
The hotel offers reliable and fast WiFi in public areas, although some guests note a charge for room access. The gym facilities are small and in need of updates but provide basic workout equipment.
Parking facilities are excellent with ample, free parking spaces and convenient access, including EV chargers. Despite minor security concerns, guests find the parking situation hassle-free.
The hotel is child-friendly with family-oriented services and activities, making it a great choice for families. However, some family rooms could use maintenance and noise from events can occasionally be an issue. Overall, Holiday Inn Washington offers a convenient, friendly and pleasant stay with standout breakfast options, though some areas could benefit from updates and improvements.
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