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Summary of reviewsSure Hotel by Best Western Annecy presents a broadly positive experience for travelers with various strengths that cater to different needs. The location, though somewhat isolated from downtown Annecy and local amenities, offers convenient highway access, making it practical for transit travelers and business trips. Guests appreciate the quiet surroundings and good soundproofing, despite its proximity to a busy road.
The breakfast at the hotel stands out as a significant highlight. Guests laud the morning offerings for their variety, quality and the inclusion of local specialties. The diverse and well-organized buffet provides a hearty start to the day, featuring freshly baked items, eggs, bacon and a selection of coffee and tea options.
Dinner options receive mixed reviews. The evening buffet is noted for its generous and varied selection with themed nights offering a local culinary experience. However, the limited operating days and occasional quality concerns are points of contention.
Rooms at the hotel are generally clean and comfortable with effective soundproofing and good amenities like air conditioning, refrigerators and baby beds. The main downside is the room size, frequently described as small and cramped, along with some issues like low water pressure and outdated decor.
In terms of cleanliness, the hotel largely maintains a high standard with well-kept and tidy rooms. Nonetheless, occasional lapses such as dusty areas and minor bathroom cleanliness issues have been reported.
The staff receives high praise for their friendliness, professionalism and attentiveness. Guests consistently describe the team as welcoming and helpful, contributing significantly to a positive atmosphere and overall experience.
The WiFi service, while complimentary, appears inconsistent with many guests experiencing weak signals and intermittent connectivity, particularly during busy periods.
The hotel's spa facilities are well-regarded with guests enjoying a variety of treatments and services like sauna, jacuzzi and massage chairs. The cleanliness and modernity of the spa, alongside the professional staff, make it a valuable addition to the hotel's amenities.
Parking facilities at the hotel are favorably reviewed for being free, spacious and secure with added features like CCTV coverage and electric charging stations. Despite some mentions of tighter spaces during peak times, the ample parking is considered a significant benefit.
Family-friendly amenities further enhance the hotel's appeal with spacious apartments, well-prepared suites and a variety of child-friendly activities such as a play area and game room. The availability of large parking spaces also adds to the convenience for families.
Overall, Sure Hotel by Best Western Annecy offers a comfortable, well-rounded experience, especially suited for short stays, transit travelers and families. The warm hospitality, high-quality breakfast and relaxing spa facilities are particular highlights, making it a favorable option for many guests.
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