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Summary of reviewsHotel Cisneros in Alcalá de Henares receives predominantly positive reviews across various categories. Its location is particularly praised for its peaceful atmosphere and proximity to the historic center, just a 10 to 15-minute walk away. Guests appreciate the convenient access to highways, Barajas Airport and the good bus and train connections to Madrid. The tranquil residential area offers a restful environment, free from the noise of traffic and crowds, ensuring a serene stay.
Breakfast at Hotel Cisneros is considered economical and tasty with many guests highlighting the excellent coffee. While the selection is notably limited, leaning heavily towards sweet pastries and lacking savory options, the affordability and quality are frequently commended. Service during breakfast is generally friendly but can be slow during busy periods.
The rooms are described as spacious, clean and well-equipped with modern design and comfortable beds. Free parking, either right in front of the hotel or in a paid underground facility, adds convenience. Noteworthy are the private terraces available in some rooms. However, issues such as outdated TV sets, inadequate soundproofing and occasional problems with bathroom fixtures and lighting are mentioned.
Cleanliness at Hotel Cisneros garners generally favorable remarks with many guests noting the spotless and well-maintained environment. Despite a few criticisms regarding noise from the cleaning staff and minor oversights in room cleaning, the overall perception is positive.
The staff is frequently highlighted for their friendliness, attentiveness and professionalism, greatly enhancing the guest experience. The reception team receives particular praise for their helpfulness and courteous demeanor, making guests feel warmly welcomed and well-assisted.
The wifi network at the hotel receives mixed feedback with some guests enjoying good connectivity, particularly in the lobby, while others experience slow speeds or connectivity issues in the guest rooms.
Parking options are well-received with both free and paid options available. Although free parking can fill up quickly, the availability of a paid underground garage with wide spaces is appreciated.
The beds are generally comfortable with many guests reporting a good night's sleep. However, some feedback mentions issues with bed quality, such as firmness and noise, indicating a need for potential updates.
Overall, Hotel Cisneros offers good value for money with its convenient and quiet location, clean and comfortable rooms, friendly staff and practical amenities making it a reliable choice for travelers.
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