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Summary of reviewsThe Mercure Aix-les-Bains Domaine de Marlioz Hôtel & Spa is lauded for its tranquil and picturesque setting within a magnificent park, making it ideal for relaxation and perfect for pet owners. Though a bit removed from the town center, the peaceful environment and convenient proximity to a bus stop offers easy access to shops and restaurants. The hotel's strategic location is also favored by travelers heading south, making it a convenient stopover.
Breakfast at the hotel receives high praise for its variety and quality, featuring an abundant selection of sweet and savory options, fresh fruit and local products. The breakfast buffet is generally described as excellent, though some guests did note a need for clearer labeling and more cutlery options.
Dinner experiences are more mixed with positive remarks about the quality and ambiance of the restaurant offset by critiques of limited menu variety, high prices and occasional slow service. Despite these drawbacks, the restaurant's food quality and setting are well-regarded by many.
The hotel's rooms are highly appreciated for their spaciousness, comfort and modern decor. Guests frequently mention the clean and stylish accommodations, well-equipped with high-quality bedding and thoughtful amenities. The soundproofing and serene park views contribute to a restful atmosphere, further enhanced by the friendly housekeeping staff.
Cleanliness throughout the hotel is consistently praised with guests describing the premises as well-maintained and hygienic. Minor criticisms, such as outdated carpets, do not significantly detract from the overall positive perception of the property's cleanliness.
The staff at Mercure Aix-les-Bains Domaine de Marlioz Hôtel & Spa are a standout feature, frequently commended for their friendliness, professionalism and attentiveness. Their ability to cater to guests' needs, including specific dietary requirements, significantly enhances the overall experience.
The spa offers both highlights and areas for improvement. While guests appreciate the cleanliness, tranquility and friendly staff, they note that the spa can feel crowded and undersized relative to the hotel's capacity. Occasional technical issues and mold have also been mentioned. The spa remains a valued amenity, though it has room for enhancement.
The pool facilities receive varied feedback with both indoor and outdoor heated pools contributing to a pleasant ambiance. However, some guests find the pool temperatures too cool and the indoor pool occasionally overcrowded. The outdoor pool is particularly noted for its visual appeal despite its smaller size and cooler temperature.
For families, the hotel presents some limitations as children under 16 are not allowed in the spa or the swimming areas, making it more suited to adult relaxation. However, the welcoming environment is enhanced by the pet-friendly policy.
Beds at the hotel are widely commended for their comfort and size, contributing to a restful stay. Some minor criticisms include the use of two single mattresses for double beds and the occasional firmness of the mattresses.
Despite mixed feelings about the hotel's 4-star classification with some guests feeling it falls short in certain areas, the overall sentiment is positive. The outdoor pool, part of the Ibis hotel, is highlighted as a pleasant, albeit small, feature and contributes positively to the guest experience.
As a romantic destination, the hotel excels with many guests returning for its relaxing atmosphere, thoughtful accommodations and focus on wellness. It stands out as a top choice for romantic getaways and spa weekends, ensuring a memorable experience for couples.
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