The DoubleTree Resort by Hilton Lancaster is a great choice for families looking for a fun getaway. The location is perfect and the pool offers a fun experience, although it can get crowded at times. The hotel and resort are beautiful and overall, very comfortable for families. Although there is no complimentary breakfast and prices can be a bit steep, the restaurant for breakfast was great. Some guests have had unfortunate experiences with sofa beds and stained furniture/fridges, but the stay was generally pleasant, clean, friendly and scenic.
Holiday Inn Lancaster by IHG is an ideal place for a family vacation. The hotel boasts an inviting indoor pool for kids to have fun and a gym overlooking it for parents to work out. Guests loved the delicious breakfast that is hassle-free and the hotel's attractive room rates make it an affordable option for families on a budget. However, a few visitors complained of the long wait to change rooms and potential door collisions. Others have mentioned that the staff was unfriendly towards children from traveling basketball teams. Despite the minor downsides, the hotel is still an enjoyable place to stay, perfect for family trips or a child's birthday celebration.
The Residence Inn by Marriott Lancaster hotel provides exceptional customer service from a friendly and professional team of staff. Check-in is quick and easy and guests are made to feel welcome and comfortable throughout their stay. Front desk clerks are knowledgeable and accommodating, offering excellent recommendations for things to do in the area. Mary Ellen stands out for her kindness and attentiveness. Although some guests noticed that not all staff members were wearing masks correctly, overall, the staff is professional, courteous and extremely helpful. If you're looking for a hotel with a great team of staff, the Residence Inn by Marriott Lancaster is the perfect destination.
Home2 Suites By Hilton Lancaster is a beloved hotel, particularly for families and groups of friends. The location is conveniently situated near shops and restaurants, making it an ideal choice. Even though the hotel may not be Hilton caliber, it is a pleasant stay. Although a few visitors had problems with room cleaning and room service, the majority enjoyed their commodious rooms. Although breakfast was satisfactory, some visitors felt it could be better. Some guests felt the hotel was uncomfortable and unkempt, which was unfortunate. A few guests felt disappointed by the limited pool access and noise level, while others were pleased that the hotel followed COVID-19 cleanliness precautions. Overall, if you're searching for budget-friendly accommodations in a prime location, consider staying at Home2 Suites By Hilton Lancaster.
Candlewood Suites - Lancaster West by IHG, enjoys a highly favorable location right off Route 30, offering easy access to various dining options, stores and a shopping mall. The hotel’s central positioning near venues like a sports complex makes it an ideal choice for guests attending events, as well as for families and travelers with pets. Its convenience extends to business travelers with late check-in and proximity to essential services like gas stations and eateries, significantly enhancing the guest experience.
The hotel does not offer a traditional breakfast service, but the fully-equipped kitchens in the rooms allow guests to prepare their own meals, balancing the lack of breakfast options with practical in-room cooking facilities.
Rooms at Candlewood Suites - Lancaster West are consistently highlighted for their cleanliness, spaciousness and well-equipped amenities. Guests frequently describe the rooms as large, amazing and very nice with full kitchens or kitchenettes adding a homelike feel. Comfort is enhanced by large tables with chairs and full-size refrigerators, though some guests needed time to adjust to the mattresses. The quiet environment and prime location contribute to a consistently positive stay.
Cleanliness is generally a strong attribute of the hotel with many guests appreciating the well-maintained facilities and clean rooms. While there are occasional comments about inconsistent cleaning standards, the overall guest sentiment is overwhelmingly positive. The courteous staff further enhances the hotel's appeal by maintaining a welcoming atmosphere and addressing cleanliness and maintenance promptly.
The staff at Candlewood Suites - Lancaster West earn high marks for their friendly, accommodating and helpful demeanor. Most guests point out the extremely nice and supportive front desk team, making for smooth check-ins and an enjoyable stay. Although there are rare exceptions, the overall impression of the staff is one of warmth and efficiency.
In summary, Candlewood Suites - Lancaster West by IHG, delivers a positive guest experience through its strategic location, well-equipped and clean rooms and notably friendly staff, making it a favored choice for a variety of travelers.
The Eden Resort and Suites, BW Premier Collection provides a beautiful and convenient hotel experience that guests enjoy. The friendly and helpful staff, including the manager, provide great service despite minor issues. The only downside is the high price for the overall experience.
Days Inn & Suites by Wyndham Lancaster Amish Country stands out for its prime and accessible location. Situated close to Route 30, it offers easy navigation to a variety of attractions such as Downtown Lancaster, Spooky Nook, Park City Mall and the Dutch Apple Dinner Theater, while being in proximity to dining, grocery and retail outlets. The location caters well to travelers' diverse needs, making it ideal for both business and leisure visits.
The hotel's rooms are appreciated for being spacious and equipped with useful amenities like refrigerators and microwaves, which many guests find convenient. However, there is room for improvement in terms of cleanliness and maintenance with reports of damp carpets, outdated furnishings and occasional bugs. Amenities like comfortable beds and effective air conditioning are common highlights, although issues with noisy AC units and small pillows have been noted.
Mixed reviews surround the cleanliness of the property with reports ranging from well-cleaned communal areas and clean towels to dirty bathrooms and musty-smelling rooms. While the housekeeping staff is generally seen as friendly and efficient, there is a clear need for more thorough and consistent cleaning practices.
The breakfast service receives the most criticism with guests commonly unhappy about the minimal offerings and the lack of hot options. On the positive side, the items that are provided are noted as fresh by some visitors.
Staff performance is a notable strength with many guests praising the service for its friendliness and efficiency. Specific staff members have been highlighted for their exceptional service, contributing significantly to a positive stay experience. However, some inconsistencies in service quality, particularly during breakfast, were mentioned.
The complimentary wifi is generally seen as a positive feature, though connectivity issues were reported by some guests.
The pool area receives mixed feedback. When open and maintained, it provides a clean and pleasant spot for relaxation, but its small size and occasional maintenance closures are points of critique.
Overall, Days Inn & Suites by Wyndham Lancaster Amish Country offers a convenient location and reasonable pricing, making it suitable for budget-conscious travelers looking for basic but functional accommodations. Improvements in cleanliness, maintenance and breakfast variety could significantly enhance the guest experience.
The Courtyard Lancaster hotel is a great choice for those looking for a relaxing stay. The indoor heated pool and hot tub/spa were a highlight for many guests, who enjoyed the peaceful atmosphere and lack of crowds. While some guests had minor complaints about the temperature or availability of towels, the overall experience was positive. Although an outdoor pool would have been nice, the indoor pool provided a great swim experience. Overall, the Courtyard Lancaster is a great hotel for those looking for a comfortable and enjoyable stay.
The Hampton Inn Lancaster is generally a pleasant and functional choice for travelers. While some guests had a subpar experience, the facilities and services are generally good with a pool available for use. Although the building is old and some rooms may be small and dated, the hotel is a passable option for those looking for a basic and functional stay. While some guests found the hotel to be overpriced, it may be an OK choice for those on a budget. However, for those expecting the quality associated with a Hilton brand, it may not meet their expectations.
The Heritage Hotel Lancaster provides comfortable and clean rooms, although some guests felt that it was a bit dated and in need of refurbishment. While the rooms were small and the bathrooms could use upgrades, the hotel was deemed passable for a night's stay. Although some guests had concerns about the absence of masks, the lack of room service and the early closure of the bar on a Saturday night, the hotel was still considered worth the price for a night's stay. While breakfast was not included, some guests felt that the price was on the higher side. The food at the restaurant was not enjoyed by some guests. Overall, the hotel was nothing special, but it could benefit from some updates.
Hilton Garden Inn Lancaster, located just off Highway 30, provides convenient access to local attractions such as Clipper Magazine Stadium, Fulton Theatre and Lancaster Central Market, as well as Spooky Nook Sports, Dutch Wonderland and the Amish Village. Guests are invited to relax in the indoor pool and heated spa, enjoy dining in the on-site restaurant and take advantage of evening room service. The hotel offers numerous amenities, including connecting rooms, free parking, complimentary Wi-Fi, non-smoking rooms, Digital Key access and Streaming TV. Additional facilities include an indoor pool, fitness center, pet-friendly rooms, a business center and meeting rooms, making Hilton Garden Inn Lancaster the ideal choice for both leisure and business travelers.
Summary of reviews
The Hilton Garden Inn Lancaster offers good value for money and provides guests with very good facilities and services. However, some guests found the prices to be high and not competitive. A few rooms and facilities require updating, such as the heavily mildewed shower tile walls and grungy floor tiles. Despite this, the hotel still provided a comfortable place to stay. While some guests were disappointed with the view and found the hotel to be run down with nothing open on Sunday, others had a nice experience. Overall, there were mixed reviews with some guests finding it disappointing and others feeling it was unexpectedly not good.
Overall, guests highly recommend Homewood Suites by Hilton Lancaster for its spacious and comfortable rooms, complete with fully-stocked kitchens and modern amenities. The full-length sectional couch provides a cozy spot to relax and unwind, while the modifiable thermostat adds to guests' comfort levels. The hotel also provides dish soap, dish towels and mouthwash within the rooms, adding to its convenience. Although some updates could be made, guests found the hotel clean and a great value for its price.
Overall, avid hotels - Lancaster by IHG is a great choice for travelers looking for affordable and clean accommodations with a fantastic pool. The hotel's saltwater pool is a favorite among guests with many praising the warm and clean water. Families with children in particular appreciate the pool's size and the fact that it's never too crowded. Some guests wished for extended pool hours, but still enjoyed taking a dip in the excellent pool. The hotel also offers free drinks and gym facilities. Although a few guests mentioned a lack of seating or the pool's size, most reviews are positive about the hotel's overall cleanliness, location and value. If you're looking for a relaxing pool experience in Lancaster, avid hotels - Lancaster by IHG is definitely worth considering.