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Summary of reviewsNovotel London Stansted Airport is a favorable choice for travelers, especially those needing quick access to the airport. Its prime location near Stansted Airport, coupled with a reliable and frequent shuttle bus service, makes it an ideal stopover for early morning or late evening flights. Guests appreciate the convenience of reaching other travel-related services such as long-stay car parks and car rental agencies, as well as the ease of bus and train travel to London Liverpool Street.
The hotel boasts a high standard of cleanliness with multiple reviews highlighting the spotless rooms and common areas. Guests are pleased with the modern and well-maintained atmosphere, which contributes to a comfortable stay. The staff receive consistent praise for their exceptional service with descriptions of them being friendly, welcoming and professional, further enhancing the overall guest experience.
Novotel London Stansted Airport's breakfast receives high marks for variety, quality and value for money. The buffet is celebrated for its early start time and includes both continental and traditional English selections, catering to diverse dietary needs, including gluten-free options. The hotel's dinner service, while noted for good food and a pleasant atmosphere, garners mixed reviews about pricing and consistency. Some guests feel that the meals are overpriced or of average quality.
The rooms are generally well-reviewed for their spaciousness, comfort and quietness, thanks to effective soundproofing. While most find the rooms modern and well-equipped, minor issues such as dated furnishings and temperature control problems were noted. The comfortable beds and clean bedding contribute positively to the guest experience, although some mentioned inconsistencies with mattress firmness and pillow quality.
Family travelers find the hotel accommodating with its family-friendly atmosphere, dedicated play area and kid-friendly dining options. However, there are mentions of the family rooms being cramped for larger families.
Business travelers appreciate the hotel's functionality and onsite business center, making it suitable for short-term professional needs. The gym is positively reviewed for its spaciousness and variety of equipment, though some guests suggest updates to the facilities.
Parking facilities are generally adequate, although the additional cost for overnight parking and occasional difficulty in finding a spot during busy times are noted as drawbacks. Free Wi-Fi is a convenient feature, although its performance is inconsistent with some guests experiencing weak or unstable connections.
While the hotel meets many expectations of a four-star property, some guests believe there is room for improvement in terms of facility upgrades and service enhancements to fully justify the rating. Overall, Novotel London Stansted Airport provides a comfortable, clean and convenient stay for various types of travelers with its strategic location and excellent staff service standing out as key positives.
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