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Summary of reviewsTLK Apartments & Hotel - Beckenham Junction shines with its superb location, nestled in the heart of Beckenham. Guests value its strategic positioning, blending the tranquility of suburban life with accessible public transport options. The busy train station and tram terminal, along with numerous bus stops nearby, allow for seamless trips to central London, making it a favorable spot for both short and extended stays. The neighborhood itself is charming and safe, featuring a variety of shops, supermarkets, bars and restaurants within walking distance.
Room experiences at the hotel present a mixed bag. On the positive side, the rooms are noted for their space and functional amenities, including kitchenettes equipped with essential appliances. Clean towels and beddings are a regular highlight with some rooms benefitting from good natural lighting. However, discrepancies between advertised photos and actual room conditions are a persistent issue with concerns about outdated furnishings, cleanliness problems and maintenance needs like broken fixtures and limited kitchenware.
Cleanliness reports vary significantly. While many guests appreciate the clean facilities and room essentials like microwaves and fridges, recurring problems include stained carpets, mold in bathrooms and occasionally severe hygiene issues like bed bugs and stained walls. These mixed observations point to an area in need of improvement to consistently meet guest expectations.
Staff interactions also present dual experiences. Guests frequently commend the helpfulness and friendliness of the staff, noting efficient problem resolution and smooth communication. Nonetheless, instances of poor customer service and unprofessionalism do emerge, highlighting inconsistencies in the guest experience.
The hotel's WiFi services have garnered mixed feedback; while some guests find the connection good and stable, others experience significant connectivity issues, particularly on higher floors. Staff efforts to resolve these issues, however, are often appreciated.
Comfortable beds are a crucial aspect for guests and while some have positive comments about clean and cozy beds, many reviews spotlight critical issues such as lumpy and broken mattresses, inadequate bedding and disturbing reports of bed bugs.
In summary, TLK Apartments & Hotel - Beckenham Junction offers a prime location and pleasant neighborhood, making it an attractive option for travelers. However, inconsistencies in room conditions, cleanliness, staff service, bed quality and WiFi reliability suggest that potential guests might weigh these factors when considering a stay.
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Apartment with Free Wi-Fi
