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Summary of reviewsEBO Hotel (Hangzhou West Lake) is highly recommended by guests for its exceptional location, right next to the metro station near Fengqi Road on Subway Line 1 with the D3 exit just a minute away, making it extremely convenient for transportation. Its proximity to major attractions such as West Lake, Lingyin Temple and Wulin Square, as well as the bustling city center with eateries, shops and scenic lakes, makes it an ideal base for both relaxation and sightseeing. The hotel's clean surroundings and excellent condition complement its prime location, making it a top choice for visitors to Hangzhou.
The hotel's breakfast offerings receive positive feedback, particularly for the variety and quality of the free buffet breakfast. The menu provides an array of Chinese cuisine, including freshly steamed baozi and a selection of fruits and vegetables. There is also a diverse selection catering to Western tastes with daily menu changes adding variety. Guests enjoy the cozy dining atmosphere and the friendly, welcoming staff which enhance the breakfast experience, despite some suggestions for clearer labeling of dishes to assist guests in making their choices.
Rooms at EBO Hotel are frequently praised for being spacious, clean and modern with large and comfortable bedrooms. The contemporary design and delightful decor offer great views and many guests highlight the luxurious bathing areas that include both showers and bathtubs. Advanced technological gadgets and modern amenities are greatly appreciated, though there were minor concerns about room lighting being too dim, small controls for air conditioning and lights and some rooms overlooking the air conditioning system.
The staff at EBO Hotel are consistently commended for their friendliness, helpfulness and professionalism. Guests describe them as kind, supportive and eager to assist, often using translation apps to overcome language barriers. The front desk and room service teams are especially noted for their excellent service, contributing to a welcoming and supportive environment for travelers. Although a few guests mentioned less proactive service and language difficulties, the overall sentiment towards the staff remains very positive, significantly enhancing the overall experience at the hotel.
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