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Summary of reviewsSure Hotel by Best Western Port Jérome - Le Havre presents an appealing mix of convenience and comfort for both business and leisure travelers. Its strategic location offers easy access to highways, bridges and ferries, while being nestled in a green, tranquil environment near the industrial Port-Jérôme refinery. This dual character of industrial efficiency and rural charm makes it a unique and practical choice for exploring nearby cities such as Le Havre, Honfleur and Etretat. Accessible dining options and pet-friendly services further enhance its welcoming appeal.
Guests frequently praise the hotel’s breakfast, describing it as hearty, varied and of great value. The buffet-style spread includes a wide variety of sweet and savory options, served in a pleasant room overlooking green pastures. Despite occasional comments about the breakfast's limited variety and the late start time, the overall feedback remains positive, noting the attentive and friendly staff that contribute to a pleasant dining experience.
The dinner experience, however, receives mixed reviews. While some guests commend the quality of menus and praise the reception staff for their helpfulness in booking alternative dining options, others mentioned slow service and average-quality dishes. The absence of an on-site restaurant on Saturdays and certain days can be inconvenient, though nearby restaurants like O Petit Oignon come recommended.
Rooms at Sure Hotel by Best Western Port Jérome - Le Havre are continuously highlighted for their spaciousness and comfort. Guests appreciate the modern and cozy furnishings, large bathrooms and the overall cleanliness. The comfortable beds, well-equipped facilities and thoughtful decor enhance the stay, despite a few minor comments about mattress softness and occasional need for shower maintenance. The warm and friendly staff further enhance the overall positive guest experience.
The hotel excels in cleanliness with spotless rooms, comfortable beds and well-maintained spaces. Daily changes of impeccable towels and added touches like a courtesy tray with tea and coffee contribute to a welcoming atmosphere. While there were rare mentions of minor cleanliness issues, the general consensus praises the hotel’s neat and recently renovated condition.
The staff receive high marks for their friendliness and professionalism. Their efficient, attentive service and warm welcome significantly contribute to the hotel’s reputation for excellent service. Reception staff are particularly commended for providing comprehensive regional information and accommodating late arrivals.
Family travelers find the hotel suitable due to its serene atmosphere, spacious family rooms and flexibility in check-in times. While there are no specific facilities for children, the hotel's dog-friendly policy and the tranquil environment make it an ideal choice for families.
Regarding parking, the free private parking is appreciated, though the lot is noted to be small and sometimes inadequate for all guests, occasionally requiring street parking. Despite this, the availability of a private parking area remains a valued feature.
Overall, Sure Hotel by Best Western Port Jérome - Le Havre offers a comfortable and practical stay with easy access, exceptional service and thoughtful amenities, making it well-suited for a variety of travelers.
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