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Summary of reviewsRamada by Wyndham New Orleans enjoys a strategic location near downtown and the French Quarter, making it convenient for visiting major attractions. Guests value its accessibility to highways and public transportation. The close proximity to Bourbon Street and Dillard University adds to its appeal. However, the surrounding neighborhood's safety concerns, including mentions of crime and street walkers, temper the overall experience despite the hotel's gated security.
Breakfast receives mixed reviews. While some appreciate the simple offerings like waffles, sausage links and grits, others find the variety and quality lacking. Guests often encounter shortages and subpar items, which impact their dining experience negatively.
The rooms at Ramada by Wyndham New Orleans vary significantly in quality. Positive reviews highlight spacious, comfortable rooms with amenities such as jetted tubs and good water pressure. However, numerous guests report cleanliness and maintenance issues, including mold, pests and outdated furnishings. Cleanliness appears inconsistent with frequent complaints about dirty linens, unclean bathrooms and unpleasant odors detracting from the stay.
Staff interactions also vary but generally lean towards positive. Many guests find the staff friendly, helpful and responsive, especially during the day. The manager receives commendations for addressing issues promptly. However, some negative experiences point to unprofessionalism and a lack of responsiveness, particularly during night shifts.
The WiFi experience is inconsistent; while some guests report seamless connectivity, others struggle with weak signals and non-functional internet, indicating a need for improved infrastructure.
The gym facilities receive mixed feedback with some guests appreciating the setup when available, while others are disappointed by closures and inadequate maintenance.
The pool is a notable highlight, frequently described as clean, large and family-friendly. However, its early closing time and occasional cleanliness issues are minor drawbacks.
Beds garner mixed reactions; many find them comfortable, but others face issues with hard, worn-out or broken mattresses. Bedding quality is also inconsistent with reports of stains and insufficient sheets.
Accessibility accommodations are lacking with notable mentions of the absence of elevators and handicap-friendly amenities, which may be inconvenient for those with mobility challenges. The gated parking area adds security for vehicles but staff sensitivity training, especially in handling service animals, could improve the experience for all guests.
Overall, while Ramada by Wyndham New Orleans offers several appealing features such as its prime location, responsive staff and family-friendly pool, the hotel faces significant challenges in maintaining consistent cleanliness, room quality and adequate breakfast offerings. Improvements in these areas could greatly enhance the guest experience.
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