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Summary of reviewsSuper 8 by Wyndham Rapid City is frequently praised for its excellent location, conveniently situated near Interstate 90, which provides easy access to the Black Hills area’s popular attractions like Mount Rushmore and Badlands National Park. Guests appreciate the proximity to shopping centers and dining options, adding to the hotel’s appeal. Despite some concerns about the surrounding area, the location remains a highlight for travelers seeking a well-connected base in Rapid City.
The hotel staff receives commendations for their friendly and helpful demeanor, with particular praise for accommodating front desk clerks. This adds to the positive vibe, making guests feel welcome and valued. Most visitors find the staff efforts contribute significantly to a pleasant stay, although some inconsistencies in customer service and rudeness were noted.
Room experiences vary among guests. Many appreciate the spacious accommodations and amenities like microwaves and fridges. Cleanliness, however, poses an issue, with reports of some rooms being well-maintained while others suffer from maintenance and hygiene concerns. There's a call for updates and improved cleaning protocols to ensure a consistently positive experience.
Breakfast offerings receive mixed reviews. Some guests enjoy a satisfying breakfast with classic options like eggs and biscuits, whereas others find it basic, with limited variety and cleanliness issues in the dining area. Improvements in quality and selection could enhance the morning experience for future guests.
Families find the hotel accommodating, especially with spacious rooms to fit larger groups and a dog-friendly policy. The central location offers easy access to local attractions. However, issues like unclear room bookings and unannounced facility closures may affect the family experience.
The beds are mostly praised for their comfort, providing guests with a good night’s sleep. Clean bedding and comfortable pillows contribute positively to this aspect, though there are occasional complaints about firmness and outdated mattresses.
WiFi service has received mixed feedback, with some guests experiencing connectivity issues, which could be a concern for those needing reliable internet access.
Overall, Super 8 by Wyndham Rapid City offers a strong location advantage, friendly staff, and comfortable accommodations, with room for improvements in cleanliness, breakfast quality, and WiFi reliability for a more universally positive guest experience.
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