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Summary of reviewsLenox Hotel and Suites enjoys a highly favorable reputation, primarily due to its prime location and exemplary dining options. Positioned conveniently near Allentown and Elmwood Village, guests find it an excellent base for exploring Buffalo's vibrant downtown, historic sites and cultural venues. The proximity to public transportation and attractions like Niagara Falls further enhances its appeal.
The hotel's on-site restaurant, Lenox Grill, is a standout feature, receiving high praise for its excellent food, service and reasonable prices. Guests particularly enjoy the renowned chicken wings and burgers, complemented by the cozy ambiance of the historic setting. The convenience of having an exceptional dining option within the hotel adds to the overall positive experience, especially for those seeking hassle-free meals.
Rooms at Lenox Hotel and Suites are generally appreciated for their spaciousness and cleanliness with many guests highlighting the blend of vintage charm and modern updates. While there are occasional issues with outdated bathrooms and noise, the overall comfort and cleanliness of the accommodations are well-regarded. The historic charm of the building, alongside consistent daily cleaning services, contributes to a pleasant stay.
The staff's friendliness and professionalism receive frequent commendations, contributing to the warm and welcoming atmosphere of the hotel. While some isolated incidents of unprofessional behavior are noted, the majority of guests report positive interactions, particularly praising individual staff members for their exceptional service.
Parking facilities are positively reviewed with ample free parking spaces providing ease and convenience. The safe, well-managed lots add to the stress-free experience. The nightlife around the hotel is another highlight with numerous dining and bar options within walking distance, making it ideal for those looking to explore the local scene.
Wi-Fi at the hotel receives mixed reviews with some guests noting reliable connectivity in public areas while others experience inconsistent service in rooms. Despite this, the hotel maintains a generally favorable standing among business travelers, offering work-friendly spaces and proximity to key business hubs like the University at Buffalo Downtown Campus.
The hotel is also noted for being dog-friendly, allowing pets at a reasonable extra cost. This accommodating approach makes it a preferred choice for guests traveling with their furry companions.
Overall, Lenox Hotel and Suites is celebrated for its strategic location, outstanding dining options, clean and spacious rooms, friendly staff and pet-friendly environment, making it a delightful option for a variety of travelers.
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