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Summary of reviewsThe City Hotel in Durham receives high praise for its central location, positioned near key attractions such as Durham Castle, the cathedral and the old town. Guests appreciate the ease of exploring the city on foot while still enjoying a quiet stay despite being in a vibrant area. Proximity to the train station and free parking nearby add further convenience, making this hotel a strong choice for visitors.
The hotel is celebrated for its cleanliness with rooms described as spotless, well-maintained and comfortable. The modern decor and thoughtful amenities like toiletries and chocolates in the rooms enhance the guest experience. Accommodations are noted for their spaciousness and luxury, particularly family rooms and penthouse suites. The quality of the beds, often described as very comfortable with luxurious linens, contributes to a restful sleep.
Staff at The City Hotel frequently receive positive remarks for their exceptional service and warm demeanor. Guests appreciate the friendly, attentive and helpful nature of the hotel team, creating a welcoming atmosphere from check-in to check-out. Individual staff members are often singled out for their outstanding contributions, further elevating the overall guest experience.
Despite not offering breakfast due to kitchen renovations, the hotel's central location allows guests to easily find nearby cafes and restaurants. While some guests would have preferred an included breakfast, the more economical room rates were appreciated by others.
Dinner offerings are received positively with good service at the hotel's bar and restaurant. Though a wider variety of food options is desired by some, the dining experience is generally well-regarded. The hotel's central location and proximity to a public car park enhance its accessibility and convenience.
The complimentary WiFi service receives mixed reviews. While it performs well in some areas like the bar, connectivity issues were reported in guest rooms, leading to occasional frustration.
Overall, The City Hotel offers a reliable and pleasant experience with exceptional cleanliness, commendable staff service and comfortable rooms. Its prime location and friendly service make it an excellent choice for those looking to explore Durham, providing good value for money despite its three-star rating. The blend of historical charm and modern amenities creates a compelling option for travelers seeking comfort and convenience.
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