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Summary of reviewsThe Best Western Heath Court Hotel in Newmarket consistently earns high praise for various aspects of guest experience with particularly positive feedback in key areas.
Located just yards away from Warren Hill, the hotel’s prime position offers scenic views of racehorses exercising on the heath and provides easy access to Newmarket's Main Street with its shops, restaurants, bars, museums and other local attractions. Despite its central location, guests appreciate the hotel's peaceful setting and excellent parking facilities, making it an ideal base for exploring Suffolk and Cambridge.
Guests frequently commend the cleanliness and comfort of the rooms. The rooms are described as spacious, modern and spotlessly clean with delightful features such as fluffy towels and tea and coffee making facilities. While most guests find the rooms charming and comfortable, including the economy options, some mention that certain areas could use a bit of updating.
The breakfast experience is widely celebrated for its quality, variety and value. Freshly cooked meals, a plentiful selection and the option to order directly from waitstaff are highlighted. Despite minor remarks about pricing, the breakfast setup and the efficiency and friendliness of the staff enhance the overall dining experience.
The exceptional quality of the staff is a recurring theme in reviews. Guests describe them as friendly, helpful, polite and welcoming, often going above and beyond to ensure a pleasant stay. The reception staff, in particular, receive accolades for their efficiency and warm demeanor, contributing significantly to guests' positive experiences.
The hotel’s parking facilities are also praised with free and ample parking spaces, including convenient access for disabled guests. While parking can occasionally become busy, the ease and convenience generally receive positive feedback.
Finally, the comfort of the beds is frequently noted with many guests raving about the exceptionally comfortable and cozy bedding, contributing to a restful night's sleep. Although there are mixed opinions about the size and firmness of some beds, the general sentiment points to a high-quality sleep experience.
Overall, the Best Western Heath Court Hotel is highly regarded for its superb location, cleanliness, excellent breakfast, outstanding staff, convenient parking and comfortable beds, making it a favored choice for visitors to Newmarket.
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