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Summary of reviewsThe Ibis London Sutton Point hotel garners considerable praise for its convenient and central location in Sutton, just minutes from Sutton Railway Station. Guests appreciate its proximity to shops, restaurants, pubs and cafes, making both local exploration and trips into central London smooth and efficient. Despite its central placement, the area remains quiet and pleasant, creating a comfortable stay for visitors.
The hotel's breakfast is frequently highlighted for its wide variety of choices, including both hot and cold dishes, which many guests found delicious and well-prepared. The attentive staff ensures the buffet is consistently refilled and several guests appreciate the good value and plentiful options provided.
However, the dinner experience receives mixed reviews. While some guests find the restaurant convenient and suitable for remote work, others criticize the limited menu options, delays and occasional quality issues. The restaurant's cleanliness and atmosphere also draw some negative comments. For those not dining at the hotel, numerous local restaurants are nearby, providing alternative options.
The hotel's rooms leave a positive impression with their modern, clean and spacious layouts. Guests often commend the immaculate conditions and comfortable beds with some rooms offering nice city views through floor-to-ceiling windows. While dim lighting and minimal storage space are noted as drawbacks, they do not significantly detract from the overall experience. Cleanliness throughout the property is consistently praised, contributing to a fresh and comfortable environment.
The staff at Ibis London Sutton Point are frequently commended for their friendliness and helpfulness with many guests highlighting the team's professionalism and attentiveness. Specific individuals are mentioned for their exceptional service, although there are occasional mentions of unhelpful staff.
The hotel's free wifi generally receives positive feedback for its fast and reliable connection, though some guests experience issues with signal and speed in certain rooms. Families find the hotel accommodating with tailored family amenities such as baby cots and comfortable family rooms. The comfortable and quality beds are another strong point, contributing to a restful stay for most guests.
Rated as a three-star hotel, Ibis London Sutton Point delivers a modest yet comfortable experience, meeting expectations for a budget hotel. The facilities are clean and modern and the breakfast and staff service contribute positively to the value for money.
Overall, Ibis London Sutton Point offers a convenient, clean and comfortable stay, particularly suited for business and leisure travelers looking for accessibility and good value in Sutton.
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