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Summary of reviewsThe Grafton Rooms is highly praised for its strategic location, offering exceptional convenience for various activities and travel needs. Its proximity to the town center, North Gate bus station and train station significantly enhances its appeal. The hotel's location is also advantageous for events like the Silverstone F1, making it a practical choice for visitors utilizing public transport or attending local events. However, the urban setting means traffic noise can be an issue if windows are left open.
Regarding accommodation, the rooms are a mixed experience catering to different needs. Many guests appreciate the spacious, clean rooms, featuring comfortable large beds and amenities like fridges and microwaves. This adds to their value for money. However, some reviews highlight the need for room maintenance, such as updating basic amenities and more consistent cleanliness standards. There are varied reports on the shower facilities with some guests enjoying powerful, warm showers, while others experienced issues with water temperature.
Cleanliness of the rooms is another area with mixed reviews. Many guests found their rooms clean and comfortable with well-maintained shower facilities and useful amenities like toiletries, slippers and gowns. However, several reviews pointed out significant cleanliness issues in some rooms, including damp, mold, stained linens and debris, suggesting a need for improved maintenance and consistency.
The staff at The Grafton Rooms are a standout positive aspect of the hotel, frequently praised for their friendliness and helpfulness. Many guests highlighted the owner for their welcoming demeanor and personal attention, ensuring a pleasant stay. The staff's excellent customer service, attentiveness and willingness to assist even during late arrivals contribute greatly to the overall positive experience.
Although the Wi-Fi service received some criticism for intermittent connectivity, other features like secure parking and room security measures provide a sense of safety and comfort. The secure and ample parking options have been positively mentioned by guests, enhancing their overall experience.
Reviews about the beds varied with many guests commending their comfort and cleanliness, noting they had a good sleeping experience. Nonetheless, some criticisms involved uncomfortable and cheap mattresses, stains on linens and occasional bed bug sightings, which are areas needing improvement.
Overall, The Grafton Rooms offers a centrally-located, affordable and practical option with commendable staff service and some room amenities, though there is potential for enhancements in cleanliness and facility maintenance.
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