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Summary of reviewsBritannia Hotel Newcastle Airport receives acclaim for its exceptional location, providing unparalleled convenience for air travelers. Situated mere minutes from Newcastle Airport and adjacent to a metro station, the hotel offers seamless connectivity to the airport terminal and Newcastle’s city center. This prime location, combined with quiet surroundings, makes it an ideal stopover for those with early or late flights.
Guests generally have positive experiences with the breakfast offerings, which are lauded for variety and staff friendliness. Early breakfast availability caters well to early travelers, although some guests feel the quality and temperature of the food could improve. Similarly, the dinner service, particularly in the bar, is appreciated for its tasty and reasonably priced meals, though the limited menu and occasional service hiccups are noted.
The hotel rooms are described as spacious and comfortable, often praised for their cleanliness and reasonable pricing. However, there are frequent mentions of the dated decor and occasional maintenance issues which detract from the overall experience. Nevertheless, the rooms are deemed satisfactory for short, convenient stays.
Cleanliness of the hotel elicits mixed feedback. While some guests find the rooms clean and comfortable, others highlight significant cleanliness shortcomings, including outdated fixtures and unpleasant odors. The inconsistency in cleaning standards across the hotel suggests a need for better upkeep.
The hotel staff generally receive high marks for their friendliness and helpfulness with many guests complimenting the warm and efficient service, particularly at reception and the bar. Some instances of disinterest or rudeness are mentioned but are relatively rare.
Regarding internet access, many guests find the WiFi service notably lacking given the need to pay for full usage with free access limited to only 20 minutes. Though the paid WiFi receives mixed reviews, the inconvenience and additional cost are recurrent negatives.
Parking at the hotel is praised for being ample, secure and affordable with practical arrangements for long-term parking during trips. Some guests express frustration over the design and tight spaces, yet overall, the parking facilities meet the needs of most travelers.
The reviews around bed comfort are mixed. Many find the beds comfortable and conducive to a good night's sleep, whereas others criticize the beds as hard or poorly maintained.
Accessibility is another strong point with many ground floor rooms and accessible facilities for guests with disabilities. Although some areas could use improvements, such as adding a lift and modernizing the property, the hotel is a decent choice for guests needing mobility access.
Finally, the hotel’s dog-friendly policy is well-regarded, accommodating guests traveling with pets despite minor issues such as late-night barking. Overall, Britannia Hotel Newcastle Airport is valued for its location and practicality, catering especially well to air travelers seeking convenience over luxury.
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