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Summary of reviewsDonington Manor Hotel has garnered positive reviews across various categories, particularly praised for its excellent location in the heart of town. The hotel's proximity to shops, restaurants, Donington Park race circuit, East Midlands Airport and major roads such as the A42 and M1 makes it ideal for both leisure and business travelers. Guests appreciate the nearby bars and pubs, friendly staff and historic charm that enhance their overall experience.
The breakfast service is a standout feature, noted for its freshness, made-to-order quality and variety, including vegetarian and gluten-free options. The staff is frequently commended for their helpfulness and friendly service, making for a welcoming dining atmosphere.
Guests generally find the rooms spacious and comfortable with large, well-maintained bathrooms. Despite some dated decor and signs of wear in need of refurbishment, the rooms are usually clean and tidy. The comfortable and generous room sizes offer good value for money.
Cleanliness receives mixed reviews. While many guests find the hotel clean and charming, some report issues with mold, dirt and worn-out carpets. Ensuring uniform cleanliness throughout the hotel is an area that needs attention.
The staff's warmth and hospitality are consistently highlighted as a high point. Descriptions like helpful, welcoming and friendly are common with numerous instances of staff going above and beyond to enhance guests' experiences. The dedication of staff members like James and the cheerful demeanor of the barman are particularly praised.
The hotel's WiFi, however, is a recurring issue with many experiencing poor connectivity in their rooms. This problem often necessitates changing rooms or dealing with intermittent signals, which can be frustrating.
Parking facilities receive high marks for being spacious, secure and conveniently located, adding to the overall positive experience. The hotel's efforts to ensure parking availability are noted and appreciated.
Lastly, the comfort of the beds varies among guests. While many find the beds very comfortable and conducive to a restful sleep, others report issues with mattress quality and bed size. Nonetheless, the beds are frequently noted as a strong point for a good night's rest.
Overall, Donington Manor Hotel is valued for its prime location, excellent breakfast, spacious rooms and especially its friendly staff. Attention to cleanliness and WiFi issues would further enhance guest satisfaction.
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