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Summary of reviewsRed Roof Inn Cleveland Airport - Middleburg Heights is lauded for its highly convenient location, making it an attractive choice for travelers. It's strategically situated near the highway and only a short taxi ride from the airport, offering quick access to downtown Cleveland. Guests also appreciate the proximity to a variety of dining options and shops, enhancing the convenience of their stay.
While the hotel does not offer breakfast, it provides complimentary coffee and tea, and there are dining options nearby like IHOP and fast-food restaurants. The staff's friendly and helpful nature stands out, often going the extra mile to assist guests. The rooms are generally spacious and clean, with comfortable mattresses and cozy beds praised by many. The hotel's pet-friendly policy adds to its appeal for travelers with pets.
Cleanliness generally receives positive remarks, with rooms reported to be well-maintained, although some guests have noted areas needing attention, such as carpets and occasional smoke odors. The property's cleanliness extends to facilities like fridges and microwaves, contributing to a pleasant stay.
The staff at Red Roof Inn receives consistent acclaim for their professionalism and pleasant demeanor, significantly enhancing the guest experience. Front desk staff, particularly noted team members Simone, Sharon, and Teresita, are frequently commended for their courteous and accommodating service.
The comfort of the beds is often highlighted, with many guests likening the mattresses to a cloud-like experience, promoting a restful sleep. However, some inconsistencies in mattress comfort and bedding cleanliness have been reported.
Overall, Red Roof Inn Cleveland Airport - Middleburg Heights offers a strategic location, friendly service, and basic comfort, with spacious rooms and a pet-friendly atmosphere. These strengths make it a solid choice for travelers, though some improvements in maintenance could further enhance guest satisfaction.
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