InfoSummary of reviewsCrowne Plaza London - Gatwick Airport by IHG, is lauded for its strategic location just minutes from Gatwick Airport. Guests appreciate its proximity to the airport terminals, town center, local restaurants and entertainment spots, making it ideal for both leisure and business travelers. The hotel also offers convenient transport links, ensuring easy commuting even during disruptions such as train strikes.
The hotel's breakfast receives exceptional praise for its variety, quality and abundance with many guests finding it a highlight of their stay. The breakfast staff are commended for their friendliness and efficiency, although some minor issues regarding food temperature and limited vegetarian options were noted.
Dinner offerings garner mixed reviews. While the food quality and friendly staff are often highlighted positively, some guests have reported issues with cold or poorly prepared dishes and limited menu options. The dining atmosphere, which can get noisy due to the pub-style lounge, also received mixed feedback. However, specific dishes like the halloumi burger and chicken wings starter were standout favorites.
The rooms are generally well-received for their cleanliness, spaciousness and comfort with the newly refurbished and club rooms particularly praised. Some minor issues such as dated decor, occasional cleanliness lapses and small bathrooms were mentioned but did not significantly detract from the overall positive sentiment.
Cleanliness across the hotel is largely praised, although some guests pointed out specific areas needing more attention. Common areas are described as well-maintained, contributing to a tidy and comfortable environment.
The staff at the hotel receive high marks for their friendliness, professionalism and helpfulness, enhancing the overall guest experience. From efficient reception service to attentive breakfast and bar staff, the team's dedication to excellent customer service stands out.
Guests appreciate the availability of complimentary WiFi, though experiences with its consistency vary. The hotel's gym is well-regarded for its clean, well-equipped space and 24-hour access, making it convenient for guests with varied schedules.
Parking facilities are generally praised for their convenience and ample space, although some find the additional cost of £12 per night excessive. The availability of electric car charging and designated spaces for Blue Badge holders adds to the positive experience.
Families find the hotel highly accommodating with spacious rooms and a family-friendly atmosphere. Children enjoy the good facilities and family entertainment options, making it a suitable choice for family gatherings.
The beds receive mostly positive feedback for their comfort, contributing to restful sleep for many guests. Despite some varying opinions on bed firmness and occasional issues with mattress quality, the overall sentiment leans positive with many guests appreciating the comfortable bedding and pillows.
As a four-star hotel, Crowne Plaza London - Gatwick Airport receives mixed feedback regarding its perceived status. While some elements like cleanliness and superior rooms are praised, others feel that certain aspects do not fully meet four-star expectations. Despite this, the overall guest experience remains largely positive with many recommending the hotel for its location, amenities and friendly staff. Show more
InfoSummary of reviewsTrivelles Waterhall Country Gatwick Hotel & Airport Parking offers a serene countryside escape while conveniently located near Gatwick Airport. Guests appreciate its picturesque setting, peaceful environment, and easy access to the airport, making it an ideal choice for travelers. The ample and reasonably priced parking adds to its practicality for those flying out of Gatwick. The hotel's cleanliness is generally praised, with tidy rooms and spotless bedding enhancing the tranquil atmosphere. However, there are reports of inconsistent cleaning standards in some areas, suggesting room for improvement.
The staff at Trivelles Waterhall receive frequent commendation for their friendliness and helpfulness, contributing significantly to a pleasant guest experience. The hotel provides a cozy environment where staff attentiveness compensates for occasional limited presence. The free Wi-Fi, while available, has noted connectivity issues, particularly in some rooms, which might be a drawback for those dependent on internet access.
Room quality is mixed, with clean and cozy accommodations often praised for comfort and scenic views. Nevertheless, some rooms are small, and guests have mentioned outdated décor in need of refurbishment. The beds receive varying reviews, with many finding them comfortable, although complaints of small and overly firm beds exist.
The breakfast service is an area of concern, with guests finding it lacking in variety and freshness, as it primarily consists of continental options. While the breakfast might suffice for those with modest needs, others may find it insufficient.
Ultimately, Trivelles Waterhall is a popular choice for travelers seeking an affordable, basic stay close to the airport in a charming countryside setting. It delivers excellent value for money, despite not fully aligning with a four-star classification due to some outdated facilities and limited breakfast offerings. Show more
