InfoSummary of reviewsHoliday Inn Lancaster by IHG, is a conveniently located hotel ideal for those traveling through the UK or visiting the city of Lancaster. While some guests have found the breakfast and dinner to be average, the staff a hit or miss and some cleaning and maintenance issues, most guests have had a positive experience with clean and comfortable rooms and lovely views of the river. The hotel is family-friendly, pet-friendly and offers great facilities such as a games room, a leisure area with a swimming pool, sauna, hot tub and steam room and opportunities for pampering sessions. The free on-site parking and big park and ride nearby provide convenience for travelers by car. Despite the slight drawbacks, the hotel has exceptional service and provides a warm and comfy atmosphere. Show more
InfoSummary of reviewsLancaster Townhouse has garnered substantial praise from guests for its overall appealing qualities, particularly its location, breakfast options, room comfort, cleanliness, dedicated staff and comfortable beds.
Strategically situated about a mile from Lancaster’s city center, the townhouse offers a picturesque 20-25 minute walk along the canal. Its accessibility is further enhanced by proximity to the M6 and ample, free parking, making it ideal for those traveling by car. Nearby attractions such as the Lune Valley Ramble and the canal aqueduct over the River Lune add to its charm. Despite being a bit outside the city hustle, guests find the location highly convenient and great for value, supplemented by thoughtful touches like tea, coffee and snacks.
The breakfast experience at Lancaster Townhouse is consistently praised for its variety and quality. Offering a continental breakfast with options like cereals, fruits, yogurts, breads and crumpets, including dietary-specific choices like gluten-free and vegan options, guests enjoy a nutritious start to their day. High-quality coffee and fresh juices further enhance the breakfast experience, despite some guests missing cooked options.
Guest reviews highlight the cleanliness and comfort of the rooms, which are well-stocked with amenities like tea, coffee and biscuits. The rooms are described as cozy and quiet with clean en-suite bathrooms and comfortable beds, contributing to a homely and welcoming atmosphere. Although some guests noted the property is a bit dated in areas, the cleanliness and overall presentation detract little from the positive experiences.
The staff at Lancaster Townhouse are particularly noted for their exceptional friendliness and helpfulness. Hosts like Gillian and Stuart are frequently mentioned by name for their warm hospitality and attention to detail, including accommodating dietary requirements and providing local recommendations. Their efforts in creating a welcoming environment significantly elevate guest satisfaction.
Comfortable beds are another standout feature, frequently described as among the best guests have ever slept on. The high-quality pillows, linens and overall bedding contribute to restful sleep, ensuring a pleasant stay.
Overall, Lancaster Townhouse provides a cozy and budget-friendly lodging option that combines cleanliness, comfort and exceptional service. Despite its three-star rating, the experience often rivals higher-rated accommodations, making it a favored choice among travelers who value friendly service and a homely atmosphere. Show more
