InfoSummary of reviewsThe Royal Sutton enjoys accolades for its prime central location, offering guests convenient access to various local amenities and public transport options, including the nearby train station. Visitors appreciate its proximity to shops, town hall and dining options, making it ideal for short stays and events. Despite some noise and room quality issues, the friendly staff and ample parking often mitigate these concerns, making it a practical choice for visitors.
Breakfast at the hotel receives mixed reviews. While some guests find the continental breakfast satisfactory and convenient, others feel it lacks variety and essential items. Inconsistent availability and service issues also detract from the experience. Improvements in variety and consistency could substantially enhance guest satisfaction.
Conversely, dinner at The Royal Sutton is highly praised. Guests commend the excellent quality and value of the food with specific dishes and the ambiance of the bar and pub frequently mentioned positively. Despite minor critiques regarding slow service and early food availability, the overall dining experience is favorably received.
Guest reviews on the rooms are mixed. Positively, rooms are often described as spacious, clean, comfortable and well-equipped. However, temperature control issues, outdated decor and noise are common complaints. Despite these, the staff's friendliness and room cleanliness are consistently highlighted, making it a decent choice for those seeking a well-located, clean and spacious room.
Cleanliness is frequently praised with many guests describing the rooms as very clean and comfortable. However, occasional lapses in cleaning and bathroom maintenance are noted. Overall, the hotel is seen as a clean and central accommodation.
The staff at The Royal Sutton are consistently praised for their friendliness and helpfulness. They contribute significantly to the welcoming atmosphere, ensuring guests feel cared for. The professional and approachable nature of the staff enhances the overall guest experience.
WiFi availability is a weak point with access mainly limited to public areas and spotty signal strength. Guests needing reliable internet access may find this aspect disappointing.
Parking is a standout feature with extensive and complimentary facilities that are highly appreciated by guests. The central location and ease of parking contribute positively to the overall guest experience.
The hotel is family-friendly, offering spacious and comfortable family rooms. Despite some minor concerns about amenities and noise, it is an appealing option for families.
The beds receive mixed reviews with some guests finding them very comfortable and others noting issues with mattress quality and comfort. The overall sleeping experience varies, highlighting the need for improvement in bed quality.
In summary, The Royal Sutton offers a convenient and friendly accommodation option with notable strengths in location, staff service, parking and dinner quality. However, areas such as breakfast variety, WiFi access and bed quality could benefit from enhancements to improve the overall guest experience. Show more
InfoSummary of reviewsLea Marston Hotel offers a convenient location with easy access to attractions and lovely countryside surroundings. However, guests have given mixed reviews about the breakfast and dinner options with some finding them overpriced and disappointing. Rooms also received mixed feedback with some guests finding them lovely and spacious but others complaining about the dated decor and malfunctioning amenities. Cleanliness feedback was also mixed with some guests finding the hotel to be clean and fresh while others experienced dirty rooms. The staff received both positive and negative feedback with some guests commending their helpfulness and others complaining about rudeness and unhelpfulness. The Wi-Fi was also an issue for some guests, often being described as non-existent or generally poor. The hotel's spa and pool facilities received mixed reviews with some guests finding them clean and enjoyable and others finding them in need of maintenance and updating. Parking also received mixed feedback with some guests finding it easy to use while others were disappointed with additional charges. The hotel is a good choice for families looking for a location near Thomas Land, but careful consideration is needed when it comes to the family rooms and menu options. The beds were found to be comfortable by most guests. Finally, despite being advertised as a four-star hotel, guests have given mixed reviews with some stating that it's not worthy of its rating and needs some TLC. Show more
InfoSummary of reviewsNew Hall Hotel & Spa in North Birmingham is a highly-regarded hotel ideal for those seeking a serene and peaceful stay. The location and grounds of the hotel are breathtaking, offering guests picturesque views and the opportunity to explore beautiful surroundings. The breakfast, although receiving mixed reviews, is generally seen as delicious and perfect for starting the day. The food at the hotel, although also receiving mixed reviews, is praised for the most part with guests noting the high-quality service. The rooms are comfortable and pleasantly decorated with clean and well-maintained facilities. The staff is the highlight of the hotel, providing exceptional service and going above and beyond to make guests feel welcome. The spa and pool facilities are highly-praised, offering the perfect setting for a relaxing getaway. The New Hall Hotel & Spa is a place of historic luxury with lovely architecture and features that transport guests to another time, making it the perfect location for those seeking a romantic retreat or a historical vacation. Show more
