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Summary of reviewsEmbassy Suites by Hilton Kansas City Plaza is a favored choice among travelers due to its strategic and convenient location, providing easy access to business, leisure, and nearby medical facilities. Guests frequently highlight its proximity to attractions such as Westport and the Country Club Plaza, making it simple to explore a vibrant area filled with dining and shopping options. The central location is complemented by friendly and accommodating staff, contributing positively to guests' experiences.
The hotel is well-regarded for its spacious and comfortable rooms, with separate sitting areas and balconies enhancing the stay. Many appreciate the clean and welcoming environment, though some issues with dated furnishings and maintenance are noted. The staff receive high praise for being polite, helpful, and professional, often going above and beyond to ensure guests feel well cared for, particularly in dining areas and housekeeping.
Breakfast is frequently considered a standout feature, with a variety of options and a notable omelet station that guests enjoy. Despite occasional inconsistencies in quality and availability, the complimentary breakfast, along with evening drinks and snacks, is generally viewed positively. The pool area is another highlight, especially for families, offering a unique and enjoyable experience with two pools catering to different age groups. Guests often describe it as a relaxing and fun space, despite occasional minor issues with the hot tub.
Additional amenities such as a clean and comfortable gym, ample parking, and a welcoming atmosphere for families further enhance the stay. Families appreciate the spacious suites, pool area, and game room that keep young guests entertained. While parking fees are considered high by some, the security and convenience of on-site parking are valued.
Overall, the hotel maintains a respectable rating, with its traditional charm and exceptional staff standing out as key factors that enrich the guest experience. Despite minor setbacks, Embassy Suites by Hilton Kansas City Plaza offers a memorable and enjoyable stay for visitors prioritizing location and friendly service.
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