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Summary of reviewsSCAPES Hotel boasts a range of positive features that enhance guests' experiences, making it a favorable choice for travelers seeking a comfortable and enjoyable stay.
The hotel is situated in a tranquil area close to useful amenities and entertainment options like Genting Premium Outlets, providing both seclusion and convenience for guests with vehicles. Though the road conditions and remote location can be challenging, the quiet and clean environment is ideal for a peaceful retreat.
Guests frequently praise the breakfast offerings with a variety of fresh and delicious food options that cater to all tastes. The selection includes local specialties and baked goods, ensuring a satisfying start to the day. Some minor improvements could be made to menu variety and service efficiency, but overall, the breakfast experience is highly rated.
Dinner at SCAPES Hotel also garners positive feedback, particularly for its pleasant atmosphere and well-presented dishes. The complimentary tea and notable desserts like chocolate moss are highlights. However, the à la carte options could be fresher and the variety expanded.
The rooms at SCAPES Hotel are a significant draw, consistently described as spacious, clean, modern and well-maintained. Comfortable beds and tasteful decor contribute to a restful and cozy environment. Though noise insulation and availability of certain toiletries could be improved, the accommodations are highly regarded.
Cleanliness is a strong suit for the hotel with well-maintained rooms and communal areas. The staff's hospitable nature is frequently mentioned, contributing to a welcoming atmosphere. Some occasional minor cleanliness issues are noted but do not detract significantly from the overall positive impression.
The staff receives widespread acclaim for their friendliness, professionalism and helpfulness. Efficient service at the reception and room service enhances the guest experience, despite some occasional slow service during peak times.
Wi-Fi generally meets guests' expectations for speed and reliability, though some have experienced connectivity issues. The gym is well-equipped and clean, offering a satisfactory workout environment with minor improvements needed in accessibility and cleanliness.
The pool is appreciated for its size and cleanliness, particularly among families, though it can be cold and occasionally overcrowded. Parking facilities are excellent, offering ample, secure and convenient spaces, which is a significant advantage for those traveling by car.
SCAPES Hotel is especially noted for being family-friendly, providing connecting rooms and amenities that cater to families. The pool and spacious rooms contribute to a positive stay for families, supported by warm and reliable service from the staff.
Overall, SCAPES Hotel excels in providing a comfortable, clean and hospitable environment, making it a top choice for a peaceful retreat, family trip or traveler seeking modern comforts with a touch of seclusion.
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