InfoSummary of reviewsWindmill Upon Hills Premium Suites Genting Highland garners favorable reviews across several categories, highlighted by its strategic location, scenic views and accommodating amenities. Situated merely a 15-20 minute drive from Genting Highlands' main attractions, the hotel's proximity to shops, restaurants and convenience stores makes it a highly practical choice for visitors. Guests frequently commend its beautiful mountain views, peaceful atmosphere and convenient free parking. Key tourist spots like the AWANA cable car and Genting Premium Outlet are easily accessible, further enhancing its appeal.
Rooms are generally spacious, clean and well-equipped with modern decor. Balconies offer stunning views and the suite's amenities, including fully-equipped kitchens and comfortable beds, add to the overall comfort. Families find the multi-bedroom units particularly suitable. However, some reviews mention maintenance issues such as occasional unpleasant odors, inadequate air conditioning and minor maintenance problems like dripping air conditioners and broken balcony doors. Cleanliness standards vary with some guests pointing out musty odors and improperly cleaned linens.
Cleanliness receives mixed reviews. While many guests found the rooms clean and comfortable, issues such as dirty bathrooms, clogged drains and dust on curtains and sofas were noted. Some areas, especially balconies and kitchenettes, were highlighted as particularly unclean. Inconsistent housekeeping services and delays in providing additional supplies were also mentioned as areas needing improvement.
Staff performance is generally appreciated, especially at the front desk, where employees are often described as friendly, helpful and professional. Specific staff members such as Abdullah, Krishna and Robin received praise for their exceptional service. However, some negative feedback pointed out issues with slow service and occasional rudeness. Nonetheless, the management’s attentiveness and swift issue resolution are well-received.
The Wi-Fi service, however, presents challenges with many guests reporting poor, inconsistent or entirely unavailable connections. Despite a few positive mentions, communication about Wi-Fi issues often remains unresolved.
The hotel’s pool facilities shine, especially the rooftop heated pool with stunning mountain views, which guests of all ages enjoy. The pool's warm water is particularly appreciated during cooler hours or at night. Families highlight the children's pool for its warm and inviting environment. However, some maintenance issues, like loose tiles and occasional overcrowding, were noted. An overall well-maintained pool area adds to the positive experience, though some guests reported high chlorine levels.
Parking is mostly hassle-free with ample, secure spaces available across several floors. Minor issues like unclear directions from the car park to the lobby and occasional access card problems were mentioned, but overall, the parking experience is considered positive.
Beds receive mixed reviews. While many guests found the mattresses and bedding comfortable and well-maintained, cleanliness issues like stained and dusty bed sheets detracted from the experience for some. Reports of bed bugs and other pests add to the concerns. Nonetheless, many guests appreciate the comfort of the queen-size beds and the cozy atmosphere provided.
Overall, Windmill Upon Hills Premium Suites Genting Highland offers a strategically located, comfortable and scenic accommodation option, ideal for families and travelers visiting Genting Highlands. Although there are areas requiring improvement, particularly regarding cleanliness and Wi-Fi, the positive aspects, such as stunning views, convenient parking and excellent staff service, make it a desirable choice for many visitors. Show more
InfoSummary of reviewsWindmill Premier Suites Genting Highlands offers a pleasant stay for guests seeking convenience and accessibility in the mid-hill area of Genting. Its strategic location provides easy access to nearby shops and restaurants, making it an attractive choice for families looking to explore local markets and dining options. The proximity to premium outlets and the Genting Skyway cable car enhances its appeal as a practical base for excursions in the region.
Accommodation at the suites is well-regarded, with options ranging from cozy rooms to spacious apartments praised for their cleanliness and comfort. Families and groups benefit from ample space in duplexes and executive suites, enjoying modern furnishings and amenities like washing machines. While there are slight variance concerns, the overall impression is positive, with guests acknowledging the appealing design and tranquility of the rooms.
Although cleanliness reviews are varied, many guests appreciate the well-maintained and organized suites. Challenges persist with bathroom hygiene and inconsistent cleaning standards, suggesting room for improvement. The staff receives mixed feedback, highlighted by friendly and helpful interactions during stay alterations but occasionally hindered by inexperience and response delays. Ensuring consistent service could bolster the guest experience further.
Functional Wi-Fi remains an area needing enhancement, with connections and passwords occasionally unreliable despite sporadic successful anecdotes. The pool area, however, delivers a picturesque escape, featuring clean spaces and stunning views that guests frequently admire. Despite occasional crowding and maintenance issues, its serene setting offers relaxation.
Parking facilities garner a balanced reception, with straightforward accessibility contrasted by mandatory fees for guests and lift irregularities. Bed comfort receives praise for contributing to restful sleep, yet there are isolated concerns regarding bedding cleanliness and maintenance that detract from overall satisfaction.
In summary, Windmill Premier Suites Genting Highlands establishes itself as an appealing choice for visitors prioritizing convenience and modern amenities amidst the scenic backdrop of Genting Highlands, with positive features predominantly outweighing manageable drawbacks. Show more
InfoSummary of reviewsWin Win hotel generally receives positive feedback from its guests across several categories.
**Location:** Guests laud the hotel's convenient location, highlighting its proximity to various dining options, convenience stores and essential facilities like supermarkets and mini markets. The abundance of nearby halal establishments and breakfast spots caters to diverse travelers. While some guests find the location slightly remote if relying solely on public transportation, the tranquility and calmness of the surroundings, combined with easy access to tourist spots, petrol stations and shops like Watson, mitigate this concern. The hotel's strategic positioning near the GPO adds an extra appeal for shoppers. Overall, the location is viewed favorably, making it an attractive option for those seeking accessibility and local conveniences.
**Breakfast:** The breakfast at Win Win receives mixed reviews; however, the positive feedback prevails. Guests particularly enjoy the simple yet delicious nasi lemak, appreciating the quality and taste of the sambal. The inclusive breakfast adds value to the stay, although some guests note inconsistency in availability and pricing. The nasi lemak breakfast stands out as a satisfying highlight for many visitors.
**Rooms:** The rooms at Win Win are generally appreciated for their cleanliness and comfort, contributing to a favorable stay experience. Guests frequently note the pleasant smell and well-maintained bedding. Despite some concerns about thin mattresses, lack of windows in certain rooms and occasionally slow air conditioning, essential amenities like water heaters and hair dryers are available upon request. Light insect presence has been reported but does not overshadow the overall positive sentiment regarding cleanliness and security.
**Cleanliness:** Cleanliness is a strong suit for Win Win with guests consistently praising the hotel's high standards in maintaining clean rooms, bedding and bathrooms. The common areas are equally clean, providing a tidy environment. The friendly and responsive staff further enhance this aspect, offering free water and hot showers to ensure a pleasant stay.
**Staff:** The staff at Win Win are a significant highlight, receiving consistent praise for their friendliness, helpfulness and professionalism. Guests appreciate the smooth check-in and check-out processes and the staff’s readiness to assist with various needs. Noteworthy mentions include the informative receptionist Miss Khim and the landlord's prompt assistance. The staff's efforts in providing lifts when taxis fail to arrive exemplify their commitment to guest satisfaction. The staff's hospitality and collaborative communication significantly enrich the overall guest experience.
In summary, Win Win hotel stands out for its convenient location, high standards of cleanliness and excellent staff service, making it a commendable choice for travelers prioritizing accessibility, comfort and hospitality. Show more
