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Summary of reviewsSantner Hotel garners overwhelmingly positive reviews in numerous categories, making it a highly recommended destination for various types of travelers.
Located in an excellent spot, the hotel serves as a convenient base for exploring Salzburg and its surroundings. Proximity to major roads, the A1 highway and public transport allows for easy access to the city center in about 20 minutes. Despite its location near a busy main road, the rooms are quiet, especially those at the back of the building and the countryside ambiance adds to the serene experience. The hotel is also praised for being close to amenities such as a 24/7 sauna, dog-friendly policies and a quality restaurant across the road.
The breakfast at Santner Hotel draws commendations for its variety and quality. Guests describe it as amazing with a rich buffet featuring organic and high-quality products including pastries, sandwiches, jams and homemade cake. The breakfast setting, in an Austrian chalet-style room or a charming conservatory, along with the friendly staff, enhances the overall dining experience.
Rooms at Santner Hotel are exceptionally spacious, clean and well-appointed, offering modern yet traditional decor that creates a welcoming atmosphere. Guests appreciate features like large bathrooms, kitchenettes and comfortable beds. Despite minor concerns about window coverings and mattress firmness, the general consensus is one of satisfaction with the accommodations. The hotel's commitment to cleanliness is also reflected in the consistently positive feedback, despite occasional complaints about creaking floors and farm smells.
The staff receives universal acclaim for their friendliness and attentiveness. From a warm welcome at check-in to the helpfulness in accommodating special requests, the staff's professional yet personable approach ensures guests have a pleasant stay. This attentive service extends to families with the hotel offering spacious family rooms, well-equipped play areas and a family-friendly atmosphere that makes it a perfect getaway for those with children.
For guests traveling with dogs, Santner Hotel provides an exceptional experience. The hotel does not charge additional fees for pets and offers clean, comfortable rooms with direct garden access. The pet-friendly policies extend to the breakfast room and even include a small gift for pets upon checkout.
In terms of comfort, the beds at Santner Hotel are generally praised for their quality, although a few guests mention issues with firmness or the gap between mattresses. Despite being a 3-star hotel, Santner Hotel consistently exceeds expectations with its high standards of service and facilities, making it a standout choice for visitors seeking a comfortable and hospitable environment.
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