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ANA Crowne Plaza Kobe is located in close proximity to Sannomiya Station and to the Shin-Kobe Bullet Train Station, offering easy access to all surrounding areas. Guests can enjoy wonderful views of the city and the mountains, as well as delicious and freshly prepared meals.
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Summary of reviewsANA Crowne Plaza Kobe by IHG, excels in providing a convenient and enjoyable stay for its guests. Its prime location, directly adjacent to Shin-Kobe Station, facilitates easy access to the Shinkansen and subway, making local exploration effortless. Visitors appreciate the proximity to city attractions, including shopping districts, restaurants and the scenic ropeway and waterfalls. The hotel's central position, combined with peaceful surroundings and splendid views, ensures a genuinely comfortable and pleasurable experience, ideal for both sightseeing and business travelers.
The dining experience at the hotel is another area where it shines. The breakfast buffet receives high praise for its delicious, diverse offerings, catering to various dietary preferences with both Japanese and Western cuisine. The ambiance of the breakfast area, enhanced by panoramic views, offers a delightful start to the day. Similarly, the hotel's internal restaurants and room service are well-regarded, particularly the teppanyaki dishes and room service items like the Kobe burger and pumpkin soup. Although some guests noted occasional crowding and high prices, the overall sentiment leans towards satisfaction with the variety and quality of the food.
Rooms at the ANA Crowne Plaza Kobe are noted for their spaciousness, cleanliness and exceptional views, particularly from higher floors. The quiet and comfortable environment contributes to a restful stay, although some guests pointed out minor issues like aging facilities and occasional noise disturbances. Cleanliness is generally maintained to a high standard, ensuring a pleasant stay despite some mentions of outdated bathrooms and occasional maintenance issues.
The hotel staff receive considerable appreciation for their politeness, helpfulness and attentiveness. Their warm demeanor and efficient service contribute positively to the overall guest experience. Although there were some instances of inconsistent service, the majority of reviews highlight the staff's dedication to ensuring a positive and welcoming stay.
Free WiFi at the hotel is mostly reliable with many guests praising its speed and connectivity, although there are occasional mentions of slow speeds during peak hours and some connectivity challenges. The hotel's spa and gym facilities also receive commendation for their quality, despite minor issues such as limited hours and temporary closures.
Family travelers find the hotel particularly accommodating with spacious rooms, family-friendly amenities and thoughtful layout enhancing their stay. The breathtaking night views from the high-rise rooms contribute significantly to a memorable experience with the 36th-floor bar offering a fabulous atmosphere for enjoying the stunning vistas of Kobe's cityscape.
Overall, the ANA Crowne Plaza Kobe by IHG, delivers a commendable experience with its prime location, excellent dining options, spacious and clean rooms, polite staff and family-friendly facilities, ensuring a comfortable and enjoyable stay for all guests.
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