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Summary of reviewsHotel Napoleon Susa is highly regarded for its strategic location in the heart of Susa, providing convenient access to the old town, dining options, shops and restaurants, all within a short walk. Motorcyclists particularly appreciate the hotel's setup, featuring a bike garage and washing area, making it an ideal starting point for tours in Val di Susa, France and the Maritime Alps. Proximity to the main road, train station and Mont Cenis enhances its appeal for exploring nearby natural attractions. The central location ensures guests have everything they need within easy reach, making it a top choice for leisure travelers and motorcycle enthusiasts alike.
The hotel offers an outstanding breakfast experience with a generous array of options including local pastries, cakes, cookies, fruit, yogurt, cold cuts, cheese, jams and savory items. The possibility of enjoying breakfast on a beautiful roof terrace adds to the pleasant dining experience. Starting as early as 6:30 am, the breakfast service is convenient for early risers. While there were occasional mentions of limited choices due to COVID-19 restrictions, the overall feedback remains highly positive with guests particularly praising the freshly served coffee and homemade pastries.
Rooms at Hotel Napoleon Susa are noted for their comfort, functionality and cleanliness. Guests appreciate the spaciousness, well-equipped amenities and thematic decor inspired by motorcycles and bicycles. Though some bathrooms are reported as slightly outdated and small, the overall cleanliness and the presence of air conditioning are recurrent positive points. Some rooms feature large balconies and lock-up garages, adding to the convenience for motorcyclists. Despite minor drawbacks like noise from the street and signs of needing renovation, the rooms serve as a comfortable and functional base for a short stay.
Cleanliness is a strong point at Hotel Napoleon Susa with guests consistently noting the meticulous maintenance of rooms, bathrooms and common areas. The secure and well-kept garage is an added bonus for motorcycle travelers. The hotel's high standards of hygiene and friendly staff enhance the overall guest experience, making it a reliable choice for those seeking a well-maintained and welcoming environment.
The exceptional level of friendliness and helpfulness exhibited by the staff is a highlight of Hotel Napoleon Susa. Guests praise the warm and welcoming atmosphere with staff going out of their way to ensure a pleasant stay. Receptionists, bar staff and owners are commended for their professionalism and accommodating nature, particularly towards motorcyclists and cyclists. The staff's commitment to exceptional service, from providing detailed explanations about facilities to creating a pleasant ambiance during breakfast, leaves a lasting positive impression on guests.
The beds at Hotel Napoleon Susa receive generally positive feedback with many guests highlighting their comfort and the excellent sleep quality they provide. Despite occasional comments about the beds being too firm, the overall bedding quality is praised, contributing to a restful night's sleep.
As a three-star establishment, Hotel Napoleon Susa meets and often exceeds typical expectations. Guests find the rooms well-equipped and the service consistent with its rating with some areas suggested for improvement. Overall, it is considered a solid choice for those seeking a reliable and comfortable stay within its category.
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