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Summary of reviewsThe Waterwheel is praised for its picturesque and enchanting location by a serene stream, enhanced by well-maintained gardens. Situated on the outskirts of St Austell, the hotel provides a peaceful retreat with easy access to Cornwall's key attractions like the Eden Project and The Lost Gardens of Heligan. Guests consistently highlight the scenic surroundings, pristine cleanliness and superb decor, making it a convenient base for exploration while ensuring a tranquil and memorable stay.
The hotel's breakfast receives high acclaim, noted for its excellent variety, freshly cooked meals, generous portions and friendly service. Guests are particularly impressed by standout items like homemade marmalade and delightful waffles with the cozy restaurant atmosphere adding to the overall enjoyment. Both breakfast and dinner offerings are celebrated for their quality, value and exceptional cooking, leaving diners thoroughly satisfied.
Dinner at The Waterwheel is similarly praised with many guests lauding the high-quality, well-cooked meals and diverse menu options. Although a few guests found the dinner experience average or slightly expensive, the majority of feedback is positive, noting the fantastic value for money and the appealing, diverse menu that negates the need to dine elsewhere.
Rooms at The Waterwheel receive extensive praise for their spaciousness, cleanliness and comfort. Guests appreciate the well-appointed amenities, lovely interiors and restful beds with many considering the rooms to exceed expectations and provide excellent value. Despite occasional mentions of compact room sizes or the need for updated mattresses, the overall feedback is overwhelmingly positive, highlighting the pleasant and restful environment enhanced by beautiful garden views.
Cleanliness is a standout feature at The Waterwheel with guests emphasizing the immaculate conditions throughout the hotel. The combination of spotless rooms, tidy common areas and a tastefully decorated property creates a serene and inviting atmosphere. The high level of cleanliness, coupled with superb food, friendly staff and a cozy environment, contribute to an exceptional overall experience.
The staff at The Waterwheel are consistently recognized for their exceptional friendliness and hospitality. Guests appreciate the warm, genuine service, which includes accommodating special dietary needs and creating a welcoming atmosphere for pets. The staff's dedication to guest satisfaction significantly enhances the stay, making visitors feel at home and well-cared-for.
The bedding experience is predominantly positive with many guests praising the comfort and cleanliness of the beds. Occasional mentions of dissatisfaction with mattress firmness do not detract from the general sentiment of restful and pleasant accommodations.
The Waterwheel is also dog-friendly, accommodating pets with home-baked treats and allowing dogs in bar and conservatory areas. The hotel's lovely garden provides an ideal space for pets and their owners to enjoy leisurely strolls, further enhanced by the presence of the friendly resident dog, Kernow.
Overall, The Waterwheel offers an idyllic location, warm hospitality, excellent food and comfortable accommodations, ensuring a memorable and enjoyable stay for all guests.
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