InfoSummary of reviewsHeritage Grange at Thurston, Hotel is celebrated for its idyllic location amidst the serene and picturesque beauty of Thurston. Guests enjoy the peaceful ambiance created by the stunning surroundings, including well-maintained gardens and the charming old building that retains its period style. The convenient access to nearby attractions like Bury St Edmunds adds to the appeal, making it a favored spot for a quiet getaway. Visitors are pleased with spacious and comfortable accommodations that promise restful stays in a tranquil woodland setting, enhanced by ample parking facilities for easy exploration.
Dining experiences at Heritage Grange are noteworthy, with guests frequently praising the exceptional quality of both breakfast and dinner offerings. The breakfast delights with a well-cooked full English meal, enhanced by charming garden views, though minor critiques exist about certain items. Dinner provides a delightful culinary experience with dishes like a first-class lamb curry and satisfying steak dinners. Despite occasional lack of dinner service on certain nights, the overall dining experience is memorable due to the helpful staff and excellent food.
Accommodations at Heritage Grange generally satisfy guests, particularly in the main building where rooms are clean, spacious, and offer stunning views. Beds are often described as extremely comfortable, contributing to a cozy and restful stay. Nonetheless, some rooms need attention, with certain fittings appearing dated and annex rooms receiving criticism for poor conditions. Cleanliness is largely maintained to a solid standard, though bathrooms occasionally fall short, and some elements require updating.
The hotel features a commendable team of staff, consistently praised for their warm and efficient service. Notable members like Tanya and Sacha contribute to a welcoming atmosphere, enhancing the overall guest experience through attentive and accommodating service. The staff's professionalism and friendliness make Heritage Grange a reliable choice for travelers.
In summary, Heritage Grange at Thurston offers a remarkable retreat marked by its serene location, quality dining, comfortable accommodations, and dedicated staff, creating a tranquil and memorable experience for guests seeking relaxation and exploration in the countryside. Show more
InfoSummary of reviewsThe Best Western Priory Hotel in Bury St Edmunds enjoys a favorable reputation largely due to its superb location and excellent accessibility. Strategically positioned near the town center and key attractions, it offers convenience for both leisure and business travelers. The serene setting and well-kept gardens contribute to a peaceful atmosphere, making it an ideal spot for unwinding. Ample parking, including EV charging points and spaces for larger vehicles, adds to the overall ease of access.
Guests have had diverse breakfast experiences with many appreciating the variety and quality of the offerings including a well-prepared Full English breakfast and an array of continental choices. The value for money, especially during discounted periods, was acknowledged. However, some guests reported issues with food temperature and service organization during busy periods. Dinner, on the other hand, has been commonly praised for the quality, taste and presentation of the dishes. Although occasional issues like slow service and limited menu options were mentioned, the overall dining experience remains positive.
The hotel's staff stands out for their friendliness and efficient service, consistently earning high marks from guests. The team’s helpfulness and attentiveness significantly enhance the overall stay, despite occasional remarks about under-staffing during busy periods.
Room experiences are mixed. Guests appreciate the quiet, spacious rooms with comfortable beds and welcoming decor. Specific mentions are made about the serene bungalow-style accommodations and updated modern rooms. However, critiques include the lack of air conditioning, dated decor in some parts and inconsistent cleanliness, particularly in bathrooms.
Cleanliness reviews are similarly varied. While some guests found their rooms clean and well-maintained, others reported issues like dirty carpets, dusty surfaces and mould in bathrooms. The public areas and well-kept gardens often receive positive notes, although improvements in housekeeping practices are suggested.
Family-friendliness is a notable strength of the hotel with amenities and activities that cater well to children. The availability of family-adapted rooms and the pleasant dining options make it a comfortable choice for families. Additionally, parents appreciate personalized services and adherence to safety measures.
The hotel offers free, convenient and secure parking which is appreciated by the guests. Despite occasional minor issues, the availability of ample parking spaces and the ease of access to rooms enhance the overall guest experience.
WiFi services at the hotel receive mixed feedback. While some guests praised the connectivity and speed, others faced significant issues with weak signals and inconsistency, particularly in annex areas.
In summary, the Best Western Priory Hotel is highly regarded for its prime location, pleasant atmosphere and excellent staff service. While improvements in breakfast management, room updates and consistent cleanliness could enhance the guest experience, the overall sentiment remains positive, making it a favored choice for visitors to Bury St Edmunds. Show more
