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Summary of reviewsComfort Suites Plano - Dallas North receives largely positive feedback across various aspects of its service and facilities. The hotel's location is a standout feature with guests commending its convenience and accessibility to major roads, dining options, grocery stores and family-friendly destinations, making it ideal for both leisure and business travelers.
The breakfast offerings present mixed reviews, though many guests appreciate the quality, freshness and variety of options available, particularly praising the waffles. Some guests, however, were dissatisfied with what's offered, especially wishing for more meat varieties and lamenting the reduction in options due to pandemic-related changes.
The rooms are noted for their spaciousness, cleanliness and particularly comfortable beds, which are consistently praised for contributing to a restful night's sleep. The friendly and helpful staff also enhance the overall positive experience. However, the age and maintenance of some rooms drew criticism. Issues such as outdated décor, musty smells and occasional maintenance problems, like broken fixtures and mold, were reported by some guests.
Cleanliness at the property generally receives positive feedback with guests describing the hotel as very clean and well-maintained. However, a few guests experienced lapses in cleanliness, including dirty sheets and uncleaned microwaves, but noted that staff were responsive to resolving issues promptly.
The staff at the hotel are widely appreciated for their friendliness and professionalism, although there were isolated reports of less satisfactory service by some front desk personnel. The kitchen staff, in particular, receive high marks for their cordial service during breakfast.
The pool area receives mixed reviews. Some guests thoroughly enjoy the indoor pool and hot tub, while others faced issues with maintenance, such as cold water temperatures and cleanliness problems. Parking availability also sees varied feedback; while some find ample parking, others report crowded conditions and concerns about security at night.
In summary, Comfort Suites Plano - Dallas North delivers an overall positive experience with its prime location, comfortable beds and commendable staff, though some areas such as room maintenance, breakfast options and pool upkeep could benefit from improvements.
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