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Summary of reviewsThe Upper House, nestled in the picturesque Staffordshire countryside, offers a serene and memorable retreat for its guests. Visitors frequently praise its idyllic location, which combines natural beauty with proximity to local attractions like the World of Wedgwood and the Trentham Estate. The historic building and well-maintained gardens provide an inviting atmosphere for leisurely strolls and relaxation. Modern amenities and facilities complement the property's countryside charm, offering a blend of comfort and historical allure.
The dining experience at The Upper House is highly lauded, particularly the breakfast which is described as excellent and delicious by many. Guests appreciate the extensive range of high-quality food options, including standout dishes like eggs benedict and kippers. The service in the breakfast dining area is generally considered top-notch, contributing to the overall positive experience. Dinner offerings are similarly praised for their quality and reasonable pricing with the environment and service enhancing the dining experience. Though some guests mention occasional menu limitations and food preparation inconsistencies, these are rare and do not overshadow the overall satisfaction.
The rooms at The Upper House receive high praise for their cleanliness, comfort and tasteful decor. Many rooms offer beautiful views or balconies, adding to the serene ambiance. Though some reviews note variability in room sizes and temperature control, most guests find their accommodations spacious, well-equipped and comfortable. The attention to detail, such as clean linens and elegant furnishings, underscores the commitment to guest satisfaction.
The hotel is renowned for its impeccable cleanliness with guests frequently emphasizing the spotless condition of rooms and common areas. The housekeeping team ensures that every corner of the property is well-maintained, contributing to a serene and hygienic environment.
Staff at The Upper House are consistently highlighted for their friendliness, professionalism and attentiveness. Guests feel genuinely welcomed and well-cared for with staff often going above and beyond to meet their needs. This warm and accommodating service significantly enhances the overall guest experience.
For families, The Upper House offers a welcoming and accommodating atmosphere with spacious family rooms and areas suitable for family events and activities. The surrounding walking paths provide a safe and enjoyable environment for children to explore.
WiFi service receives mixed reviews with many guests finding it fast and reliable, while others encounter connectivity issues. Though generally adequate, some guests suggest improvements in speed and reliability.
The beds at The Upper House are widely regarded as comfortable, contributing to a restful night's sleep. While most guests are pleased with the quality and comfort of the bedding, a few mention preferences for firmer or softer mattresses and pillows.
Overall, The Upper House delivers a solid four-star experience with its combination of natural beauty, historic charm and modern amenities, making it an excellent choice for travelers seeking relaxation, comfort and exceptional service. Whether for a family getaway, business trip or leisurely escape, the hotel stands out as a top-tier destination in the heart of the Staffordshire countryside.
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