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Summary of reviewsHotel Nurlytau presents a tranquil and picturesque retreat, ideally located at the entrance to Borovoe amidst a forested area surrounded by pine trees. This serene environment offers guests fresh, clean air and easy access to natural attractions like Burabay River, Lake Burabay and Burabay National Park, making it an appealing choice for those seeking nature and relaxation. Its central location provides convenience without compromising on peace and quiet with amenities such as public transport stops and local shops within walking distance.
Guests have positively noted the breakfast offerings at Hotel Nurlytau, which, although simple, are tasty, hearty and included in the room price. Typical items like porridge, bread, butter, scrambled or boiled eggs and tea are appreciated for their freshness. Despite some mentions of limited variety and smaller portions, the breakfast generally meets expectations and sets a wholesome start to the day. The hotel also offers lunch and dinner options which have been praised for their delicious, homemade taste, particularly the Kazakh-style meat. Service at the dining area is facilitated by talented chefs, although meals need to be ordered in advance and some guests found the costs to be relatively high.
The rooms at Hotel Nurlytau are a mixed experience. Many guests appreciate the spaciousness and scenic views, especially those overlooking the pine forest. Equipped with basics like a refrigerator and TV, along with new furniture in some rooms, the rooms offer a cozy ambiance with fresh linen and towels. However, they are noted to be outdated and in need of repair with frequent mentions of uncomfortable, sagging mattresses and worn-out furniture. Cleanliness is also inconsistent with reports of inadequately cleaned rooms, dust and cobwebs. Therefore, while visually pleasing from the outside and located in a peaceful setting, the internal maintenance requires significant improvement.
Cleanliness overall has mixed reviews. Some guests note the tidy, neat rooms and regular changes of bed linens and towels, contributing to a cozy environment. On the other hand, numerous reports highlight shortcomings such as dirt, dust, spider webs and even sightings of mice. Inadequate bathroom cleaning and poor housekeeping services are recurring issues that detract from the guest experience.
Staff members at Hotel Nurlytau receive commendable reviews for their friendliness, helpfulness and professionalism. Administrators and support staff leave a lasting positive impression with their proactive and hospitable nature. Despite occasional issues with internal communication, the staff's approach contributes significantly to the welcoming atmosphere of the hotel.
WiFi service at the hotel receives mixed feedback with some guests experiencing good reception and decent speeds, while others find the connection unreliable and exceptionally slow. Similarly, cell signal quality may be weak in addition to fluctuating WiFi performance.
The hotel offers ample, secure on-site parking within a cozy courtyard that enhances the guest experience through amenities like barbecue grills, providing a touch of leisure and relaxation.
Hotel Nurlytau is particularly suitable for family vacations, offering a serene and peaceful environment. Guests recommend it for families, emphasizing the comforting breakfasts, large rooms with useful amenities and the restful atmosphere, despite the rooms' old-fashioned design. However, experiences with the beds are varied with some guests noting comfort and cleanliness, while many others report issues with old, sagging mattresses and worn-out furniture, indicating a need for refurbishment.
In summary, Hotel Nurlytau is a desirable choice for travelers seeking a peaceful, nature-centric retreat with basic comforts. However, improvements in room maintenance, cleanliness and bedding quality are necessary to enhance overall guest satisfaction.
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