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Summary of reviewsViva Hotel Lübeck offers a generally positive experience for travelers with a blend of strengths and minor drawbacks across various aspects.
The location is a highlight for its convenience and accessibility, being well-connected via public transport and close to key destinations such as supermarkets, shopping centers and attractions. It also caters well to guests with cars, offering easy parking and highway access. While it is a 20-30 minute walk from the city center, some guests appreciate this for the opportunity to explore Lübeck on foot. However, the surrounding industrial area can be noisy, particularly for street-facing rooms, despite the hotel's quieter interior environment.
The breakfast receives praise for its variety and quality with many guests describing it as delicious and plentiful, especially when enjoyed with a panoramic view from the neighboring Hotel Vierjahreszeiten. However, the cost of €19.90 per person is considered high by some and occasional service issues with buffet refills were noted.
Guests consistently commend the spacious, clean and modern rooms, which come well-equipped with comfortable beds and modern amenities, including barrier-free showers. However, rooms in the basement may lack natural light and the absence of air conditioning can be a concern during warmer months. Occasional maintenance issues have also been reported.
The hotel's cleanliness is a strong point with most guests noting the well-maintained and updated rooms and common areas. Minor lapses in cleaning are mentioned occasionally but do not significantly impact the overall positive perception.
Staff at Viva Hotel Lübeck are generally described as friendly and helpful, particularly the reception and cleaning teams. Issues with the self-check-in system sometimes require assistance from staff at the neighboring hotel, who are well-regarded. Some variability in service quality was noted, but the overall impression is of courteous and professional service.
Free Wi-Fi is offered but has mixed reviews regarding reliability. While some guests report good reception, others experience poor or unstable connections, particularly in basement rooms. Staff responsiveness to complaints about Wi-Fi is a positive aspect.
Parking options near the hotel are convenient and reasonably priced, though they may present challenges for higher vehicles and require a fee. Free parking is available at a hardware store 15 minutes away and charging stations for electric cars and bicycle parking are appreciated amenities.
Beds at the hotel are praised for their comfort and cleanliness, contributing to a restful sleep. However, some guests find the mattresses too soft or worn and double beds sometimes do not meet expectations.
The hotel is notably dog-friendly with many amenities for canine guests, including extra food, bowls, mats, blankets and dog beds. Although there is a surcharge of €22.50 for pets, the environment is welcoming and accommodating for those traveling with dogs.
Overall, Viva Hotel Lübeck is a practical and comfortable choice for travelers, offering modern amenities, friendly service and a dog-friendly environment with some minor inconveniences not significantly detracting from a positive stay experience.
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