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Summary of reviewsAl Yamama Palace Serviced Apartments enjoys a highly strategic location, appreciated by guests for its close proximity to local amenities, Yanbu city center, Al Balad Yanbu, the sea and Yanbu Al-Tariqiyah. The availability of transportation links and parking enhances the convenience of staying here. The setting provides value for money, particularly with many essential services and attractions situated nearby.
The rooms offer a mixed experience. On one hand, they are spacious, well-furnished and come with essentials like a small prep kitchen, microwave, kettle and TV, making them suitable for longer stays. However, some guests feel the apartments could benefit from updates, citing issues like unpleasant odors and cleanliness concerns that detract from the otherwise comfortable living arrangements.
Cleanliness at Al Yamama Palace appears to be an area needing improvement. Feedback indicates that the overall cleanliness is often subpar with dirty carpets, dusty and stained furniture and unclean bathrooms being common complaints. Furthermore, there are reports of unpleasant odors, pests and previously used toiletries, suggesting a gap between the establishment’s online representations and the actual condition of the apartments.
Despite the cleanliness issues, the staff receive high praise for their conduct. The reception team and overall staff are noted for being friendly, respectful and cooperative with specific commendations for individuals such as Ahmad. Their excellent manners and customer service create a welcoming atmosphere, largely overshadowing occasional incidents of rudeness and contributing positively to the overall guest experience.
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