Info
Summary of reviewsSL Hotel Santa Luzia in Elvas has earned high praise for its exceptional location, making it an ideal choice for visitors wanting to explore this historic city. Located within a 10-minute walk from the city center, the hotel offers easy access to local attractions, including the stunning aqueduct, historic center and castle. The nearby amenities, ample parking and quiet environment further enhance its appeal. The staff's friendliness and responsiveness, combined with a well-regarded in-house restaurant and pool, contribute to a comfortable and enjoyable stay despite some areas needing modernization.
The breakfast experience is largely celebrated for its variety, quality and the use of local products. Guests often commend the superb scrambled eggs and high-quality coffee, as well as the friendliness of the staff. Dining outdoors adds to the breakfast’s charm. However, a few guests noted limited homemade cakes and occasional lapses in service and cleanliness that somewhat detract from the experience.
Dinner at the hotel's restaurant also receives high marks for the quality of its Alentejo cuisine and the professional service. Diners appreciate the variety of local specialties and the reasonable prices. While there are a few mentions of service inconsistencies and occasional lapses in food quality, overall, guests find the restaurant a highlight of their stay.
The rooms at SL Hotel Santa Luzia are generally noted for their cleanliness, spaciousness and cozy atmosphere with charming decor. Some rooms boast scenic views of the old town, adding to their appeal. However, the outdated furnishings and absence of an elevator can be drawbacks, along with occasional issues such as firm beds and basic furniture. Despite these factors, the overall comfort and historical charm of the rooms are appreciated.
Cleanliness at the hotel has received mixed reviews. While many guests found it to be well-maintained and hygienic, some reported issues like delayed room cleaning, bathroom oversights and dirty pool water. These inconsistencies detract from the overall cleanliness standards expected from a four-star hotel.
The staff consistently receive high praise for their friendliness, helpfulness and attention to detail. Individual staff members, such as Mr. João Simões and Sara, are often singled out for their exceptional service, contributing to the overall positive guest experience. The staff's multilingual capabilities and personalized service further enhance their reputation.
The pool is frequently mentioned as a standout feature, appreciated for its size and refreshing quality, especially during hot days. However, issues with cleanliness and maintenance, particularly in the off-season, have been noted.
Parking facilities are highly appreciated with ample, convenient and free parking available for guests. This adds significant convenience to the overall guest experience.
The beds receive positive feedback for their comfort with many guests enjoying the spacious and comfortable mattresses and pillows, though a few found them too firm.
Despite many positive aspects, the hotel falls short of its four-star rating with guests noting that some facilities and services do not meet their expectations. Issues with cleanliness, outdated decor and basic amenities are pointed out as areas needing improvement.
Overall, SL Hotel Santa Luzia in Elvas offers a generally comfortable and enjoyable stay with a few areas for enhancement to fully meet the four-star expectations.
Show moreRead review summaries for all categories
Categories
