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Summary of reviewsHeights Hotel enjoys widespread acclaim for its exceptional location, offering guests breathtaking panoramic views of Chesil Beach and the surrounding landscape. The hotel's elevated position makes it an ideal base for exploring the island and enjoying the stunning vistas, particularly from the dining area. Cleanliness and comfort are frequently praised with spotless accommodations contributing to a pleasant stay. Guests also consistently commend the hotel staff for their friendliness and helpfulness, enhancing the overall guest experience.
Breakfast at Heights Hotel is highly regarded, featuring a diverse and ample buffet with options to suit all tastes and dietary requirements. Guests appreciate the fresh and delicious food and the dining experience is made even more memorable by the superb views over Chesil Beach and Portland Harbour.
Dinners have received positive feedback for the quality and variety of the food with many guests enjoying well-cooked meals and commendable presentations. The Bistro is particularly noted for its delicious dishes, though some guests feel that the pricing is on the higher side and the menu could offer more variety over consecutive days. There are occasional concerns about slow service and basic dining facilities, which some feel do not match the high prices.
Rooms at the hotel receive mixed reviews. While many guests appreciate the cleanliness, comfort and spacious layouts along with large, comfortable beds and panoramic views, there are also mentions of the rooms being dated and in need of modernisation. Issues such as insufficient in-room facilities, temperature control, musty smells and small room sizes have been noted.
The hotel's commitment to cleanliness is evident with many guests noting the spotlessly clean atmosphere and comfortable beds. Public spaces are also well-maintained, contributing to a welcoming environment. Despite some dated elements, the overall standard of cleanliness and excellent service leaves a positive impression on visitors.
The staff at Heights Hotel receive high praise for their friendliness, helpfulness and efficiency with standout mentions for team members like Michelle and Dawn. The team is described as accommodating and welcoming, making guests feel well-attended to.
WiFi access throughout the hotel has garnered mixed feedback with some guests noting good connectivity while others found it weak and unreliable, requiring them to move to common areas for a better signal.
Beds at the hotel are frequently praised for their comfort with many guests highlighting the large and comfy experience. However, occasional feedback mentions issues such as lumpy mattresses, hard pillows and beds being two singles pushed together.
Overall, Heights Hotel offers a reasonably comfortable and clean stay with standout features being its location, views and staff. However, areas such as room modernization, service speed and pricing require attention to better match the value provided to guests.
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