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Summary of reviewsThe Borough Arms Hotel in Newcastle-under-Lyme is highly praised for its superb central location, making it easily accessible to local shops, cafes, restaurants and popular attractions such as Alton Towers and Trentham Gardens. Guests appreciate the convenience of ample parking, adding to the hotel's appeal for both leisure and business travelers.
The dining experiences at the hotel, especially breakfast, receive favorable reviews. Guests enjoy the delicious, freshly cooked meals and the friendly, helpful staff who enhance the dining ambiance. The breakfast offers a good variety, including continental and cooked-to-order options with many finding the portions ample and reasonable in price. Despite occasional critiques about quality and service speed, the overall sentiment is positive. Dinner also earns high marks, noted for its exceptional taste, varied menu and good value for money with the bar and restaurant meals frequently praised.
Room cleanliness and comfort are another positive aspect with many finding the rooms tidy and the beds comfortable, contributing to a restful stay. Despite the dated decor and occasional maintenance issues, guests appreciate the clean environment and basic amenities offered. The annex rooms, although older, provide quiet and spacious accommodations. However, some guests faced issues with noise, cold temperatures and minor cleanliness concerns.
The hotel's staff is a standout feature, consistently noted for their professionalism, warmth and helpfulness. Their friendly demeanor and excellent customer service significantly enhance the guest experience, ensuring a welcoming environment.
While free Wi-Fi is available, guests experience mixed connectivity, particularly in annex rooms, affecting the overall convenience. On the upside, parking is largely commended for its ample space and ease of access, despite occasional overcrowding during peak times.
The Borough Arms Hotel is family-friendly with its convenient location and accommodating staff making it suitable for families visiting nearby attractions. However, some rooms may lack certain amenities like baths, which could be a drawback for families with young children.
Overall, the Borough Arms Hotel offers a blend of traditional charm and basic comfort, making it a good value for money option for budget-conscious travelers. Its historic character, friendly staff and convenient location contribute to a pleasant and welcoming stay, despite minor areas needing improvement.
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