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Summary of reviewsCross Hands Hotel by Greene King Inns enjoys an enviable location just north of the M4 at the A46 junction, making it ideal for exploring the Cotswolds, Bath and Bristol. The hotel's ease of access and ample free parking make it a practical choice for families and visitors looking to explore nearby attractions such as Westonbirt Arboretum and Badminton Horse Trials. The historically charming building and serene surroundings further enhance its appeal, though some noise from the nearby main road has been noted.
The breakfast at the hotel receives mostly positive feedback with guests appreciating the plentiful options and friendly service provided by staff like Donna and Pete. The dining area is described as clean and inviting, often with a warming log fire. While occasional criticisms arise regarding food quality and speed of service, the overall sentiment is that breakfast offers good value and delicious options suitable for various dietary needs.
Dinner at the hotel is also well-regarded. Guests frequently commend the plentiful, well-prepared food with standout dishes including the vegan burger and lamb shank. The friendly and efficient service contributes to a pleasant dining atmosphere. Although some diners found the evening meals average, the majority enjoyed a satisfying dining experience with commendable food quality and reasonable prices.
The rooms provide mixed experiences. Many guests appreciate the spaciousness, comfort and cleanliness with some rooms featuring modern, well-maintained bathrooms and lovely decor. However, a number of reviews point out that the décor feels dated with a need for refurbishments such as fresh paint and new furniture. Issues like cracks in the ceilings, peeling wallpaper and inadequate temperature control impact some stays. Nevertheless, the overall comfort and quiet ambiance of the rooms are acknowledged.
The staff at Cross Hands Hotel consistently receive high praise for their friendliness, helpfulness and attentiveness, significantly enhancing the guest experience. Despite a few minor criticisms of bar staff and the self-service check-in process, the overwhelming sentiment is that the staff make a positive impact.
While the free WiFi access is appreciated, its quality is often criticized as unstable and intermittent with many guests struggling to stay connected. Improvements in this area would significantly enhance the overall guest experience.
For families, the hotel offers spacious rooms that are well-suited for family stays, including those needing special accommodations. The comfort of the beds is frequently praised with many guests finding them very comfortable, though some note issues with older mattresses and bed fixtures.
As a three-star hotel, Cross Hands Hotel by Greene King Inns offers good value for money, despite areas needing refurbishment. Its historic charm, overall cleanliness and positive staff interactions make it a solid choice for budget accommodations with many guests planning to return. Despite some minor disturbances and dated facilities, the hotel manages to deliver a generally satisfying experience.
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