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Summary of reviewsThe Student Experience Madrid Pozuelo - Luxury Hostel presents a welcoming retreat on the outskirts of Madrid, providing a serene environment ideal for relaxation away from the city center's hustle and bustle. Its strategic location offers easy access to public transport, making it particularly convenient for students and visitors to Complutense University. The area is characterized by a community-oriented feel, with open green surroundings that enhance its appeal.
Guests consistently praise the cleanliness and modern aesthetics of the hostel. Rooms are bright, spacious, and well-maintained, offering comforts such as modern amenities, soundproofing, and cozy furnishings. The common areas are similarly well-kept, contributing to a pleasant and hospitable atmosphere. While occasional maintenance issues are mentioned, the overall cleanliness and hygiene are upheld, supported by excellent customer service.
The staff at the hostel leaves a lasting positive impression, noted for their warmth, attentiveness, and capability in resolving any issues. Reception personnel are frequently highlighted for their polite and supportive demeanor, with particular commendation for team members like Berta and Paula, ensuring guests feel well taken care of throughout their stay.
The hostel's gym is another asset, equipped with various facilities and open 24 hours, making it convenient for fitness enthusiasts. Guests appreciate its accessibility and quality, though its popularity can lead to occasional crowding.
Breakfast receives mixed feedback, with satisfactory weekday offerings but limitations during weekends. Guests note the café opens late, around noon, affecting dining experiences on weekends. While the weekday breakfast service is praised, planning for meals outside the hostel on weekends is advisable due to limited options.
Beds in the hostel receive varied reviews; while the mattresses are comfortable, the size is frequently mentioned as a drawback, especially for guests sharing a bed. Despite these minor issues, the hostel succeeds overall in providing a tranquil refuge with high-quality amenities and attentive service in Madrid.
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Hostel with Swimming Pool
