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Summary of reviewsMercure Hull Grange Park Hotel boasts an array of positive features that frequently attract praise from its guests, making it a compelling choice for various travelers. Its location is a standout benefit, offering proximity to Hull city center, shopping centers, local attractions and essential amenities. The hotel provides ample and safe parking, contributing to a peaceful and convenient stay, despite some views that it sits in a more remote or industrial area.
Guests often highlight the breakfast as a satisfying start to their day with a great variety of delicious, plentiful and high-quality food options. The breakfast staff receives commendations for their attentive service, although there are occasional criticisms regarding cost and quality consistency.
Dinner experiences are more mixed but trend towards positive for many visitors, who appreciate the quality of the food, decent menu choices and good service. However, issues like inconsistent food quality, pricing and service efficiency during busy times do come up.
The rooms are noted for their spaciousness and cleanliness with comfortable beds and lovely decor making special occasions extra enjoyable. The hotel also offers spacious family rooms, further enhancing its appeal for family stays. Nevertheless, many reviews suggest that the rooms could benefit from refurbishment due to dated decor and occasional maintenance issues.
Cleanliness feedback is also varied. While many guests find the rooms and common areas clean, there are recurring comments about specific areas needing better upkeep or refreshment, particularly the pool and changing room areas.
The staff consistently receive high praise for their friendliness and exceptional service. Specific individuals are often mentioned for going above and beyond, contributing significantly to a positive guest experience, though there are isolated incidents of slower or less friendly service.
Free WiFi is generally viewed as a positive aspect, though some guests experience connectivity issues in more remote rooms. The hotel’s gym is widely appreciated for its modern equipment and cleanliness, despite occasional mentions of cleanliness issues in changing areas.
The pool receives commendations for its warm temperature and enjoyment factor, especially for children. However, some guests point out maintenance concerns and availability issues during busy periods or scheduled lessons.
Families find the hotel particularly accommodating with ample family rooms, child-friendly amenities and a general atmosphere conducive to family stays. The spacious and well-equipped rooms and child-friendly features such as travel cots and play areas make it a favorite for those traveling with children.
Beds are generally praised for their size and comfort, though some guests encounter issues with firmness or condition. The general consensus leans towards a comfortable stay, despite some room for improvement in bedding quality.
While feedback on the hotel’s four-star rating is mixed with some guests feeling that certain aspects fall short of the rating, the combination of a convenient location, friendly staff and comfortable amenities provides a largely positive experience for many visitors.
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