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Summary of reviewsMiller & Carter Maidstone by Innkeeper's Collection receives high praise for its advantageous location, making it a preferred choice for both business and leisure travelers. Its close proximity to Maidstone East train station, the town center and major road networks provide ease of access for those commuting or exploring the area. The hotel’s ample parking, the convenience of nearby nightlife and attractions and the presence of a popular on-site restaurant add to its appeal.
The breakfast at the hotel is particularly well-regarded with guests enjoying freshly prepared, generous portions whether opting for hearty English breakfasts or lighter continental options. The quality of food and service is consistently praised, although some improvements could be made regarding buffet options and availability before 8 am.
The on-site restaurant is a highlight, especially noted for its superb steaks and overall food quality. Though it can get busy and somewhat noisy, the welcoming atmosphere and exceptional staff service make it a memorable dining experience. Guests recommend booking in advance due to the restaurant’s popularity.
Rooms are appreciated for their spaciousness, cleanliness and modern amenities, blending traditional elements with contemporary comforts. Despite being an older building, rooms manage to offer a cozy and comfortable stay, although some could benefit from better air conditioning and improved storage solutions.
Cleanliness is a strong point with guests frequently describing the rooms and bathrooms as spotless and well-maintained. This high standard of cleanliness extends to all common areas, contributing to an inviting and comfortable environment.
The staff at Miller & Carter Maidstone play a crucial role in creating a welcoming atmosphere. They are consistently described as friendly, professional and attentive, going above and beyond to ensure guest satisfaction. Specific mentions of staff members like Chloe, Caralina and the manager Linda highlight the personalized and exceptional service provided.
Free Wi-Fi is provided, but experiences vary. Some guests find it functional, while others face connectivity issues and cumbersome login procedures. Enhancements in user accessibility and connection stability could improve this aspect significantly.
Parking receives positive feedback for being ample, free and conveniently located near the hotel, contributing to a stress-free experience for guests.
Family rooms are large, well-appointed and comfortable, making the hotel an excellent choice for family stays. Its central location further adds to the convenience for family outings and local explorations.
The hotel’s strategic location also benefits those looking to enjoy Maidstone's vibrant nightlife, providing easy access to dining and entertainment options.
The beds are notably comfortable, often highlighted as a key feature contributing to restful nights, although some guests mention a preference for softer mattresses.
For those seeking value for money, this three-star hotel provides reasonable comfort and excellent service, despite some minor issues like occasional noise and the need for room refurbishments.
The historic charm of Miller & Carter Maidstone is another significant draw with its characteristic old interior and beautiful listed building adding atmosphere and charm to the stay. The excellent on-site steakhouse enhances the overall historic and atmospheric experience.
In summary, Miller & Carter Maidstone by Innkeeper's Collection excels in providing a comfortable, convenient and welcoming stay, thanks to its prime location, exceptional staff, enjoyable dining experiences and the charming blend of modern comfort with historic character.
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