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Summary of reviewsHoliday Inn London Sutton by IHG, manages to carve a niche for itself owing to its excellent location, appealing primarily to both business travelers and families. Situated near Sutton High Street and within easy walking distance of the train station, it provides convenient access to Central London and local attractions. The serene atmosphere of the centrally located hotel strikes a perfect balance between accessibility and tranquility, further enhanced by its proximity to various amenities and medical facilities.
Guests frequently commend the hotel's breakfast, describing it as comprehensive with a diverse array of options that cater to different dietary needs, including gluten-free choices. The breakfast is often highlighted as a highlight of the stay, supported by attentive and friendly staff. Dinner experiences garner mixed reviews with some guests praising the delicious food and great service, while others raise concerns about the quality and pricing. However, the restaurant's pleasant ambiance and accommodating staff generally leave a positive impression.
The rooms receive appreciation for their spaciousness, cleanliness and comfort, particularly the family and executive rooms. Nonetheless, there are occasional mentions of upkeep issues, such as dated furnishings and inconsistent cleaning standards. The hotel’s staff consistently receives high praise across numerous reviews. Mentioned by name, staff members like Ian and Mr. Singh are commended for their friendly, welcoming and professional demeanor, significantly enhancing the overall guest experience.
The hotel provides a well-maintained gym, pool and additional wellness facilities like a sauna, steam room and jacuzzi. These amenities are popular among guests for adding value to their stay, even though the gym's size could be more accommodating. Families particularly enjoy the clean and inviting pool area, which is a hit among children and a key feature for family fun.
On the connectivity front, Wi-Fi services at the hotel present some challenges with frequent mentions of poor connectivity and reliability issues. This area clearly needs attention to meet guest expectations better. The parking options, including both outdoor and underground secure choices, are noted positively for convenience. However, the additional fees for parking are a common point of dissatisfaction among guests.
Inclusivity for families shines through with child-friendly perks like activity packs and accommodating room arrangements. Despite some areas of improvement regarding room maintenance and Wi-Fi connectivity, Holiday Inn London Sutton remains a solid pick for visitors seeking a conveniently located and comfortable base with commendable amenities and service.
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