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Summary of reviews'Swan Hotel by Greene King Inns' in Alton earns widespread praise for its prime location, offering convenient access to local shops, restaurants, attractions and transportation, while providing guests with a tranquil ambiance despite its central high street placement. The hotel’s accessible parking further enhances its appeal.
Breakfast at the hotel is appreciated for its variety, quality and generous portions, particularly the excellent Full English and vegetarian options. However, some guests experience service delays and occasional inconsistencies with specific items. Overall, many find the breakfast a positive aspect, especially when included with the stay.
Dinner similarly receives favorable reviews, noted for its good quality and excellent value with standout dishes like steaks and vegan options. Despite some remarks about limited menu selections and occasional service inefficiencies, guests generally enjoy their dining experiences.
The rooms are celebrated for their comfort, spaciousness and cleanliness with well-decorated interiors and comfortable beds ensuring a restful stay. Some rooms, however, could benefit from better lighting and air circulation and minor maintenance issues occasionally arise. Despite these, the overall sentiment is one of satisfaction with the accommodation.
Cleanliness receives mixed feedback. Many guests commend the spotless rooms and clean amenities, but some report inconsistencies, such as dusty carpets and moldy bathrooms, indicating room for improvement in housekeeping.
The staff at Swan Hotel garner high praise for their friendliness, attentiveness and efficiency. Guests frequently highlight the warm, helpful service and commend specific staff members for their exemplary customer relations, enhancing the overall guest experience.
WiFi connectivity appears to be a notable concern with frequent issues such as poor connection and signal drops. Some guests report positive experiences, but overall, the hotel could improve this service.
Families find the hotel particularly welcoming and well-suited with spacious family rooms and accommodating staff enhancing the pleasant atmosphere. The hotel's convenient location and family-friendly environment make it a preferred choice for family stays.
The beds in the hotel consistently receive high praise for their comfort, contributing to restful nights. Despite some variability in mattress firmness, the general consensus is positive regarding the sleeping experience.
As a three-star establishment, Swan Hotel offers good value and often exceeds guest expectations. The historical charm, convenient location and warm service align well with its rating, although some refurbishment and minor improvements could further enhance the experience. Overall, guests appreciate the comfortable, historically rich environment and the excellent service that justifies its three-star status.
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