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Summary of reviewsOYO The Royal Hotel, located in Dunston, garners favorable feedback primarily for its prime location and friendly staff. Its proximity to Newcastle, Gateshead, the Metro Centre and other key points of interest make it a convenient choice for visitors. The locality is peaceful and easily accessible due to its position off the A1 and public transport links are excellent with a bus stop just outside the establishment. Although some guests found the hotel slightly difficult to locate, the general consensus is that the location offers both tranquility and accessibility.
The hotel's rooms receive mixed reviews. Positive comments highlight spaciousness, comfort and the charming detail of having room names instead of numbers. Many guests appreciated the comfort of the beds with some rooms featuring four-poster beds adding to the charm. However, issues with cleanliness and outdated decor were frequently noted, suggesting a need for refurbishment and more thorough cleaning. While the rooms were generally comfortable, some guests faced problems related to noise, malfunctioning showers and inconsistent bed quality.
Cleanliness at OYO The Royal Hotel presents a more divided opinion. While some guests found their rooms clean and well-maintained, others reported significant issues like dusty surfaces, moldy bathrooms and remnants from previous occupants. These concerns point towards inconsistent maintenance standards.
Breakfast experiences also varied with some guests praising the quality and value for money of the freshly cooked breakfast, while others were disappointed by its unavailability due to staffing issues or timing conflicts.
One of the hotel's standout features is its staff, who are frequently praised for their friendliness and helpfulness. The reception team, in particular, is noted for their pleasant demeanor and willingness to assist, contributing significantly to a welcoming atmosphere.
Overall, OYO The Royal Hotel's favorable location and exceptional staff service contribute positively to guests' experiences, although improvements in cleanliness and room maintenance are needed to enhance the overall quality of the stay.
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